Assistant Lodge Manager

SUMMARY:
We are looking for an energetic, responsible and hands-on Assistant Manager to join our small and close-knit team. The successful candidate will be required to assist with the day-to-day running of the camp, handle operational issues independently and ensure that guests receive a high standard of service.
This is a hands-on position suited to someone who is confident, approachable and able to use their own initiative. The successful candidate must be comfortable working independently, handling pressure and managing staff in a respectful and professional manner.
Key Responsibilities

• Assist with the overall day-to-day operations of the camp.
• Ensure smooth running of camp activities and guest services.
• Handle and resolve day-to-day camp issues efficiently and professionally.
• Assist with guest queries, requests and complaints.
• Maintain a high level of guest service and hospitality standards.
• Supervise and support staff during daily operations.
• Delegate tasks and ensure that duties are completed correctly and on time.
• Address staff-related matters confidently, fairly and respectfully.
• Ensure a positive and professional working environment.
• Work independently and make sound decisions when required.
• Take initiative when dealing with operational challenges.
• Assist with stock control and general camp requirements.
• Ensure camp areas and facilities are maintained to the required standards.
• Assist management with administrative and operational duties.
• Lead by example and actively participate in camp activities and tasks.
• Maintain professionalism and confidentiality at all times.
• Work effectively under pressure and remain calm in challenging situations.
• Ensure that personal relationships do not interfere with professional responsibilities.

POSITION INFO:
Minimum Requirements

• Valid driver's licence – Essential.
• At least 1 year of previous experience in a similar hospitality, lodge or camp management role.
• Valid First Aid Level 1 – Preferred.
• Previous experience supervising or managing staff will be advantageous.
• Good communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to work well under pressure.
• Strong sense of responsibility and accountability.

• Energetic, enthusiastic and hands-on.
• Friendly, approachable and positive.
• Eager to learn and willing to get involved in all aspects of camp operations.
• Confident when dealing with staff and guests.
• Mature and professional in their approach.
• Able to use initiative and make decisions independently.
• Respectful and fair when managing staff.
• Adaptable and able to work in a small, close-knit team.
• Able to maintain professional boundaries and separate work from personal relationships.
• Comfortable working and living in close quarters with other team members.
• Reliable, trustworthy and committed.

• Live-in accommodation
• Meals while on duty
• A variety of groceries provided while off duty
• Compulsory provident fund