Assistant Lodge Manager

SUMMARY:
Working Hours:
Early Shift: 06h30 – 16h30
Late Shift: 12h00 – 22h00
Hours may vary according to operational requirements.
 
Role Summary
The Assistant Lodge Manager supports the General Manager and Lodge Manager in overseeing the daily operations of the lodge to ensure smooth and efficient functioning of all departments.
The primary focus of this role is delivering and maintaining an exceptional guest experience, ensuring every guest receives personalized, attentive service that exceeds expectations and reflects the luxury standards of Grootbos.
The Assistant Lodge Manager plays a key leadership role in coordinating lodge operations, supporting staff development, maintaining operational standards, and ensuring that every guest interaction contributes to memorable and meaningful experiences.
 
Key Responsibilities
Guest Experience

• Ensure exceptional guest service and satisfaction at all times.
• Personally welcome arriving guests and engage with guests daily.
• Ensure all guest requests and special arrangements are fulfilled efficiently.
• Manage guest feedback and resolve complaints promptly and professionally.
• Build strong guest relationships to encourage repeat visits.

• Oversee the daily operations of the lodge to ensure seamless service delivery.
• Coordinate activities between departments, including housekeeping, maintenance, food & beverage, and guiding teams.
• Ensure lodge facilities, guest areas, and public spaces meet 5-star standards at all times.
• Monitor inventory and support procurement processes.

• Provide mentorship and guidance to Front-of-House staff.
• Conduct performance reviews and ongoing staff training.
• Foster a professional, respectful, and motivated working environment.
• Support HR processes, including staff development and discipline where required.

• Ensure consistent service standards during breakfast, lunch, and dinner.
• Monitor food quality, presentation, and guest dietary requirements.
• Conduct daily service briefings and debriefings.

• Conduct daily lodge inspections to maintain luxury standards.
• Implement and maintain Standard Operating Procedures (SOPs).
• Support sustainability and eco-friendly practices in operations.

• Contribute to continuous improvement of lodge operations.
• Implement innovative ideas to enhance guest experiences and lodge offerings.
• Support long-term operational goals and service excellence initiatives.

POSITION INFO:
Package and benefits

• Provident Fund – Old Mutual
• Partial medical aid contribution
• Uniform provided
• Opportunities for training and professional growth
• Live out accommodation can be provided at a monthly rate