Duty Manager

SUMMARY:
An exclusive 5-star game lodge in the heart of the Eastern Cape is seeking a highly motivated and experienced Senior Duty Manager to join their dynamic hospitality team. This position is ideal for someone who thrives in a luxury lodge environment, enjoys guest interaction, and takes pride in maintaining the highest standards of service and operational excellence.
About the Role:
The Senior Duty Manager will be responsible for overseeing all key departments, including Front Office, Food & Beverage, Housekeeping, and Guest Relations, ensuring seamless coordination between teams and a consistently exceptional guest experience. You’ll act as the go-to person for daily operations, assist in staff training and development, and support management in maintaining the lodge’s reputation for world-class service.

POSITION INFO:

Key Responsibilities:

• Oversee daily lodge operations, ensuring all departments deliver consistent 5-star service
• Manage guest experience, including arrivals, departures, special requests, and issue resolution
• Act as the main point of contact for guests, ensuring satisfaction and service excellence
• Supervise, train, and motivate staff while maintaining high performance and grooming standards
• Coordinate staff schedules, briefings, and interdepartmental communication
• Handle administrative tasks such as reporting, stock control, and basic financial duties
• Ensure compliance with health, safety, and hygiene regulations
• Maintain smooth coordination between departments for seamless operations
• Uphold the lodge’s luxury brand, reputation, and service standards at all times

• Diploma or Degree in Hospitality Management, Hotel Management, or Tourism (essential).
• Additional training in Customer Service, Front Office Management, or Leadership is advantageous.
• Minimum 5 years’ experience in a luxury lodge or 5-star hospitality environment, with at least 2 years in a supervisory or management role.
• Proven track record in guest relations, operations coordination, and team leadership.
• Previous experience in a game reserve or remote lodge setting preferred.
• Familiarity with PMS (Property Management Systems), POS systems, and Microsoft Office Suite.

• Competitive salary (based on experience)
• On-site accommodation and meals provided while on duty
• Uniform