Assistant Lodge Manager

SUMMARY:
Key responsibilities include:
 Acting Lodge Manager in the absence of the LM.
 Take full responsibility for the management of the following teams.
 Front of House:
 Inspire, stimulate and lead the FOH team
 Maintain the Pan FOH system
 Day Sheets / Rooming List / Arrival Report
 Reception, Curio Shop and Switch Board
 Banking, Invoices and Gratuities
 Welcome & Good Bye
 Site Inspections – Show Time
 Guest Feedback – Centricity Feedback system
 Housekeeping:
 Inspire, stimulate and lead the Housekeeping team
 Maintain the Housekeeping standards with in the Lodge
 Spot check of rooms & turndowns
 Staff Uniform Control
 Lodge Maintenance:
 Inspire, stimulate and lead the Lodge Maintenance team
 Control and supervise the Lodge Maintenance teams
 Work closely with the Kapama Game Reserve Maintenance Manager
 Preventative maintenance service schedules
 Staff Accommodation
 Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
 Pest Control


2.


 Health & Safety:
 Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
 Head up the Lodge Health & Safety committee
 Risk assessments for the Lodge
 Firefighting equipment / drill
 Provide a safe working environment for all staff

 Other
 Finance & Budgeting:
 This includes compiling monthly reports, participate in the budget process and managing budget lines.
 Budget expenditure & control
 Monthly finance meeting
 Human Resources:
 Staff development and training
 Staff management
 Staff welfare & staff morale
 Inspire, stimulate and lead the Kapama team and maintain discipline
 Manage leave cycles and training files
 Knowledge of food & beverage
 Hosting of guest
 Guest Delight and bush banqueting
 Ensure any negative guest feedback is addressed and solutions found
 Assist Head Ranger / Snr Ranger team with Vehicle Inspections
 Go on Safari to ensure that we deliver on our safari experience
 Relationship with Kapama community, owners, suppliers and Camp Jabulani

Outline of ideal candidate profile & skills:
Kapama Southern Camp is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife. Every single ‘Southern Camper’ makes a huge difference to our success, regardless of their role or function. For this reason we choose ‘Southern Campers’ very carefully – they are the strength and the future of this company. The ideal individual for the positon will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. A good knowledge of maintenance is important.
Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital. These competencies include the following requirements:
3.


Leadership
- Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
- Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp
- Strong management skills
- Problem solving skills

Personality
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Positive attitude, Self-motivated, Confident
- Sense of humour
- Sense of adventure

Specific Job Skills
- Strong people skills
- Structured manager with experience of leading diverse teams
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
- Ability to work under pressure and to tight deadlines
- Practical with some experience in maintenance
- Competent financial and IT skills
- High energy levels & drive to get things done
- Planning & organizing
- An appreciation of other cultures.
- Introduce new ideas that will enhance the department and its activities

Computer Skills
- IT Skills
- Computer literate

Literacy and Numeracy
- Fluent in English (speak, read and write)
- Excellent literacy skills (writing of emails, viewing web pages)






4.


Team Player Ability
- Flexibility
- Strong time-management skills
- Demonstrable team member qualities


Qualifications and experience required:
- Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Valid drivers license and own transport


Salary & other package details:
- Monthly package- negotiable depending on experience and qualifications
- Live-in position with meals on duty
- Pension fund
- Staff Lodge nights
- Work cycle – 21 days – 7 days off
- Annual leave – 15 days


If you have the skills and experience we are in search of, with the necessary qualifications and you are interested in a career in a 5 * lodge environment, I would love to hear from you. Please email me your CV along with a recent head-and-shoulder photograph and details of three contactable references.

POSITION INFO:
Key responsibilities include:
 Acting Lodge Manager in the absence of the LM.
 Take full responsibility for the management of the following teams.
 Front of House:
 Inspire, stimulate and lead the FOH team
 Maintain the Pan FOH system
 Day Sheets / Rooming List / Arrival Report
 Reception, Curio Shop and Switch Board
 Banking, Invoices and Gratuities
 Welcome & Good Bye
 Site Inspections – Show Time
 Guest Feedback – Centricity Feedback system
 Housekeeping:
 Inspire, stimulate and lead the Housekeeping team
 Maintain the Housekeeping standards with in the Lodge
 Spot check of rooms & turndowns
 Staff Uniform Control
 Lodge Maintenance:
 Inspire, stimulate and lead the Lodge Maintenance team
 Control and supervise the Lodge Maintenance teams
 Work closely with the Kapama Game Reserve Maintenance Manager
 Preventative maintenance service schedules
 Staff Accommodation
 Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
 Pest Control


2.


 Health & Safety:
 Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
 Head up the Lodge Health & Safety committee
 Risk assessments for the Lodge
 Firefighting equipment / drill
 Provide a safe working environment for all staff

 Other
 Finance & Budgeting:
 This includes compiling monthly reports, participate in the budget process and managing budget lines.
 Budget expenditure & control
 Monthly finance meeting
 Human Resources:
 Staff development and training
 Staff management
 Staff welfare & staff morale
 Inspire, stimulate and lead the Kapama team and maintain discipline
 Manage leave cycles and training files
 Knowledge of food & beverage
 Hosting of guest
 Guest Delight and bush banqueting
 Ensure any negative guest feedback is addressed and solutions found
 Assist Head Ranger / Snr Ranger team with Vehicle Inspections
 Go on Safari to ensure that we deliver on our safari experience
 Relationship with Kapama community, owners, suppliers and Camp Jabulani

Outline of ideal candidate profile & skills:
Kapama Southern Camp is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife. Every single ‘Southern Camper’ makes a huge difference to our success, regardless of their role or function. For this reason we choose ‘Southern Campers’ very carefully – they are the strength and the future of this company. The ideal individual for the positon will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore he/she needs to have strong administrative skills and enjoy staff motivation and development. A good knowledge of maintenance is important.
Candidates for this position should be a natural leader, passionate about people, and also be a very strong verbal and written communicator, as maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital. These competencies include the following requirements:
3.


Leadership
- Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
- Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp
- Strong management skills
- Problem solving skills

Personality
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Positive attitude, Self-motivated, Confident
- Sense of humour
- Sense of adventure

Specific Job Skills
- Strong people skills
- Structured manager with experience of leading diverse teams
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
- Ability to work under pressure and to tight deadlines
- Practical with some experience in maintenance
- Competent financial and IT skills
- High energy levels & drive to get things done
- Planning & organizing
- An appreciation of other cultures.
- Introduce new ideas that will enhance the department and its activities

Computer Skills
- IT Skills
- Computer literate

Literacy and Numeracy
- Fluent in English (speak, read and write)
- Excellent literacy skills (writing of emails, viewing web pages)






4.


Team Player Ability
- Flexibility
- Strong time-management skills
- Demonstrable team member qualities


Qualifications and experience required:
- Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Valid drivers license and own transport


Salary & other package details:
- Monthly package- negotiable depending on experience and qualifications
- Live-in position with meals on duty
- Pension fund
- Staff Lodge nights
- Work cycle – 21 days – 7 days off
- Annual leave – 15 days


If you have the skills and experience we are in search of, with the necessary qualifications and you are interested in a career in a 5 * lodge environment, I would love to hear from you. Please email me your CV along with a recent head-and-shoulder photograph and details of three contactable references.