SUMMARY:
Role Overview
We are seeking a dynamic and passionate Guide & Administrative Couple to join our lodge team. This position is ideal for a couple where one partner is responsible for guiding guests and outdoor activities, while the other oversees administrative, reservations, and front-of-house duties. Together, the couple will ensure seamless lodge operations and deliver exceptional guest experiences.
The successful candidates will be enthusiastic, guest-focused, organised, and able to work independently in a remote lodge environment.
Guide Responsibilities (Partner 1)
Key Responsibilities
- Conduct daily game drives, bush walks, and guest activities.
- Share knowledge about wildlife, nature, and conservation with guests.
- Ensure guest safety during all outdoor activities.
- Maintain guiding equipment and vehicles.
- Assist with lodge hosting and guest interaction.
- Provide engaging and informative experiences for guests.
- Monitor wildlife sightings and contribute to conservation awareness.
- Assist with lodge operations when required.
Administrative Responsibilities (Partner 2)Key Responsibilities- Manage reservations, bookings, and guest enquiries.
- Handle lodge administration and office duties.
- Coordinate guest check-ins and check-outs.
- Assist with front-of-house operations and guest hosting.
- Manage emails, phone calls, and guest communications.
- Prepare reports, guest registers, and documentation.
- Liaise with suppliers and assist with stock ordering.
- Support the lodge manager with operational administration.
Shared Responsibilities- Provide exceptional guest service and hospitality.
- Assist in general lodge operations when needed.
- Work closely with lodge management and staff.
- Maintain a positive and professional lodge atmosphere.
- Assist with events, dinners, and guest entertainment.
- Uphold lodge standards and brand reputation.
POSITION INFO:
Guide (Partner 1)
Minimum Requirements
- FGASA Level 1 or higher (preferred)
- Valid PDP Driver’s License
- First Aid certification
- Previous safari guiding experience
- Strong knowledge of wildlife and bushveld ecology
Skills & Attributes- Excellent storytelling and guest interaction skills
- Strong safety awareness
- Passion for wildlife and conservation
- Professional presentation and communication
- Ability to work flexible hours including weekends and evenings
Administrator (Partner 2)Minimum Requirements- Previous administration or hospitality experience
- Computer literacy (Microsoft Office, booking systems)
- Experience with reservations or front office duties preferred
Skills & Attributes- Excellent organisational and multitasking skills
- Strong communication and guest service abilities
- Attention to detail
- Ability to work independently
- Professional and friendly personality
Additional Requirements- Couple must be comfortable living in remote lodge environments.
- Willingness to work hospitality hours including weekends and public holidays.
- Strong teamwork and communication between partners.
- Passion for hospitality and guest service.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
