Guide and Admin Couple

SUMMARY:
Role Overview
We are seeking a dynamic and passionate Guide & Administrative Couple to join our lodge team. This position is ideal for a couple where one partner is responsible for guiding guests and outdoor activities, while the other oversees administrative, reservations, and front-of-house duties. Together, the couple will ensure seamless lodge operations and deliver exceptional guest experiences.
The successful candidates will be enthusiastic, guest-focused, organised, and able to work independently in a remote lodge environment.
Guide Responsibilities (Partner 1)
Key Responsibilities

• Conduct daily game drives, bush walks, and guest activities.
• Share knowledge about wildlife, nature, and conservation with guests.
• Ensure guest safety during all outdoor activities.
• Maintain guiding equipment and vehicles.
• Assist with lodge hosting and guest interaction.
• Provide engaging and informative experiences for guests.
• Monitor wildlife sightings and contribute to conservation awareness.
• Assist with lodge operations when required.

• Manage reservations, bookings, and guest enquiries.
• Handle lodge administration and office duties.
• Coordinate guest check-ins and check-outs.
• Assist with front-of-house operations and guest hosting.
• Manage emails, phone calls, and guest communications.
• Prepare reports, guest registers, and documentation.
• Liaise with suppliers and assist with stock ordering.
• Support the lodge manager with operational administration.

• Provide exceptional guest service and hospitality.
• Assist in general lodge operations when needed.
• Work closely with lodge management and staff.
• Maintain a positive and professional lodge atmosphere.
• Assist with events, dinners, and guest entertainment.
• Uphold lodge standards and brand reputation.

POSITION INFO:
Guide (Partner 1)
Minimum Requirements

• FGASA Level 1 or higher (preferred)
• Valid PDP Driver’s License
• First Aid certification
• Previous safari guiding experience
• Strong knowledge of wildlife and bushveld ecology

• Excellent storytelling and guest interaction skills
• Strong safety awareness
• Passion for wildlife and conservation
• Professional presentation and communication
• Ability to work flexible hours including weekends and evenings

• Previous administration or hospitality experience
• Computer literacy (Microsoft Office, booking systems)
• Experience with reservations or front office duties preferred

• Excellent organisational and multitasking skills
• Strong communication and guest service abilities
• Attention to detail
• Ability to work independently
• Professional and friendly personality

• Couple must be comfortable living in remote lodge environments.
• Willingness to work hospitality hours including weekends and public holidays.
• Strong teamwork and communication between partners.
• Passion for hospitality and guest service.