Assistant General Manager

SUMMARY:
ASSISTANT GENERAL MANAGER                       
HERMANUS: My client, a distinguished 5-Star luxury establishment renowned for its exceptional standards, is seeking to appoint an experienced and dynamic Assistant General Manager to support the General Manager in overseeing the successful operation of this prestigious hospitality establishment.

This is an exciting opportunity for a passionate hospitality professional with proven leadership experience within a luxury hotel environment, who thrives on delivering operational excellence, developing teams, and ensuring memorable guest experiences.

POSITION INFO:
Purpose of the role: To assist the General Manager in effectively managing the day-to-day operations of the hotel, leading and supporting departmental teams, maintaining exceptional service standards, and contributing towards achieving operational efficiency, profitability, and overall guest satisfaction.

Key responsibilities include but are not limited to:

• Assist the General Manager in his/her day-to-day operations
• Ensure the smooth running of the hotel operation in the absence of the General Manager
• Conduct and compile Daily, Weekly, Monthly reports for the General Manager
• Be proactive in anticipating guest needs and possible concerns of on the property
• Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Proven leadership abilities
• Provides training, coaching, and mentoring to all staff and HOD's
• Receives and resolves or assists the General manager in resolving guest complaints and service recovery process
• Selects or assists in the selection of hotel staff
• Review employee performance and conduct personnel actions such as disciplinary actions and terminations
• Adheres to company procedures and regulations as well as standard operating procedures.
• Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures
• All Other duties as assigned by the General Manager or Management

• Post matric hotel school qualification is essential
• Minimum 5 years’ experience in a five-star property
• Proven experience in a senior hotel operations or management role within a luxury hospitality environment
• Computer literacy – Microsoft Office, MICROS and Opera Cloud proficiency
• Strong knowledge and understanding of hotel operating procedures, standards, and SOP implementation
• Excellent communication, interpersonal, and leadership skills
• Demonstrated ability to lead, motivate, coach, and develop teams across multiple departments
• Strong guest focus with a passion for delivering exceptional service experiences and effective service recovery
• Good numeracy skills with the ability to interpret operational reports and contribute towards profitability objectives
• High level of English proficiency, both written and verbal
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to identify operational challenges, implement solutions, and drive continuous improvement
• Must be motivated, enthusiastic, energetic, and a team player with a positive attitude
• High level of professionalism, attention to detail, and commitment to luxury service standards Must be able to work shifts, weekends, and public holidays as required