Front of House Manager (Junior)

Requirements

• 1–3 years’ relevant front-of-house, hospitality, restaurant, hotel, or venue experience.
• No formal qualification required.
• Valid driver’s licence.
• Own reliable transport.
• Computer literate.
• Willingness to work flexible hours.
• Ability to communicate in and understand the predominant language or languages spoken in the company’s trading area.

Key Responsibilities

• Ensure that all front-of-house areas are serviced and maintained according to company standards.
• Maintain effective communication between front-of-house and back-of-house team members.
• Ensure front-of-house staff are correctly dressed, prepared, and ready to perform their duties.
• Support the implementation of company policies, procedures, and service standards.
• Monitor staff performance and ensure consistent service delivery.
• Ensure guests are greeted courteously and assisted in line with the company’s service culture.
• Identify customer needs, anticipate possible complaints, and take appropriate corrective action.
• Handle guest concerns and complaints promptly, professionally, and efficiently.
• Support effective service delivery and queue management.
• Ensure cashier sales control sheets are balanced daily.
• Ensure enquiries and messages are handled accurately and courteously.
• Conduct regular checks of front-of-house areas and report maintenance, repair, or refurbishment needs.
• Assist with on-the-job training for staff members where required.
• Ensure compliance with health and safety requirements and relevant South African legislation.
• Maintain a visible presence throughout front-of-house areas and engage regularly with guests and staff.
• Monitor client satisfaction and assist with quality-control initiatives.
• Maintain positive and professional relationships with clients.
• Complete and submit reports and administrative work accurately and on time.
• Monitor industry trends and make recommendations where appropriate.
• Support business growth and profitability through effective administration and asset management.

Skills and Competencies

• Strong judgement and problem-solving ability.
• Excellent people and customer-service skills.
• Strong verbal and written communication.
• Good interpersonal skills.
• Attention to detail.
• Service-orientated approach.
• Understanding of basic business-management principles.
• Ability to adapt to changing circumstances.
• Strong organisational and administrative ability.
• Ability to remain calm and professional when handling complaints or operational pressure.