Assistant Front Office Manager

Recruiter:

Hospitality Hire

Job Ref:

CPT000263/AW

Date posted:

Monday, June 22, 2026

Location:

Cape Town, South Africa

SUMMARY:
Hospitality Hire is recruiting for a prestigious 5-star luxury boutique hotel in Graaff-Reinet. This position does require relocation and sourcing own accommodation.
This is an exciting opportunity for an experienced and hands-on Assistant Hotel Front Office Manager who is passionate about luxury hospitality, guest satisfaction, and leading high-performing teams.
We are looking for a confident hospitality professional who thrives in a fast-paced environment and understands that every guest interaction contributes to creating a memorable experience. Working closely with the Front Office Manager, you will play a key role in overseeing front office operations, supporting the team, and ensuring seamless service delivery at every touchpoint.

POSITION INFO:
Minimum Requirements

Diploma or Degree in Hospitality or Hotel Management
3–5 years' Front Office experience within a 4 or 5-star hotel environment
Minimum 1–2 years' experience in a Front Office supervisory or leadership role
Strong knowledge of Front Desk, Concierge, Guest Services, Reservations and Night Audit operations
Proficiency in Opera PMS, Microsoft Office and hotel systems
Excellent communication, leadership and guest relations skills
Ability to work shifts, weekends and public holidays
Immaculate presentation and a passion for luxury hospitality

Key Responsibilities
Front Office Operations

Support and oversee the daily operations of Reception, Concierge, Guest Services and Switchboard
Ensure smooth and efficient check-in and check-out procedures
Coordinate with Housekeeping and Reservations regarding room allocations and guest preferences
Provide hands-on support to the team during busy operational periods
Act as the Front Office Manager in their absence

Guest Experience

Deliver exceptional guest service and personalised experiences
Manage VIP arrivals and special guest requests
Resolve guest concerns and service recovery situations professionally
Ensure every guest interaction aligns with 5-star service standards

Team Leadership

Supervise, coach and develop front office team members
Assist with staff scheduling and departmental rosters
Conduct team briefings and support onboarding and training initiatives
Foster a culture of teamwork, professionalism and accountability

Administration & Compliance

Oversee shift handovers and daily operational reporting
Verify billing accuracy and support revenue reconciliation processes
Ensure compliance with hotel procedures, guest security, key control and financial protocols
Monitor front office presentation, standards and operational readiness

What We Are Looking For

A hands-on leader who enjoys being present on the floor
Strong problem-solving and conflict-resolution abilities
Excellent organisational skills and attention to detail
The ability to remain calm under pressure
A genuine passion for creating memorable guest experiences
A professional and guest-centric approach to hospitality

To apply, please submit your CV through the online application process.
Only candidates with relevant 4 or 5-star hotel experience will be considered

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