Assistant Executive Housekeeper

SUMMARY:
We are seeking a highly organised and detail-oriented Assistant Executive Housekeeper to support the Executive Housekeeper in managing all housekeeping operations within the hotel. The successful candidate will be responsible for maintaining the highest standards of cleanliness, hygiene, guest comfort, and presentation throughout the property while ensuring efficient team management and operational excellence.

POSITION INFO:
Employment Type: Full-Time 
Salary: R 25 000 basic salary plus benefits 
Location: Sandton, Johannesburg 
Industry: Hospitality & Tourism

Minimum Requirements 

• Grade 12 / Matric.  

• Culinary qualification with a focus on Pastry Arts or Professional Cookery.  

• Minimum 3–5 years' experience in a pastry kitchen, including experience in a supervisory or senior pastry role.  

• Strong knowledge of pastry techniques, baking methods, and dessert presentation.  

• Experience within a hotel, restaurant, bakery, or hospitality environment.  

• Ability to work in a fast-paced, high-volume kitchen.  

• Excellent organisational and time-management skills.  

• Strong attention to detail and creativity. 

• Assist in overseeing the daily operations of the Housekeeping Department.  

• Ensure guest rooms, public areas, back-of-house areas, and facilities meet hotel cleanliness and presentation standards.  

• Conduct regular inspections of guest rooms and public areas to ensure quality assurance.  

• Monitor room readiness and coordinate with Front Office to ensure smooth guest arrivals and departures.  

• Ensure housekeeping schedules and operational plans are executed effectively.  

• Assist in managing outsourced cleaning services where applicable.  

• Supervise housekeeping supervisors, room attendants, public area cleaners, and laundry staff.  

• Assist with recruitment, training, onboarding, and development of housekeeping employees.  

• Conduct regular performance evaluations and coaching sessions.  

• Prepare staff rosters in accordance with occupancy levels and operational requirements.  

• Promote a positive, productive, and guest-focused work environment.  

• Ensure staff comply with grooming, attendance, and service standards.  

• Assist in managing housekeeping supplies, linen, guest amenities, and cleaning equipment.  

• Monitor stock levels and coordinate purchasing requirements.  

• Conduct regular inventory counts and linen audits.  

• Minimise wastage and ensure cost-effective use of resources.  

• Assist in managing departmental budgets and expenditure.  

• Ensure guests receive exceptional service and a comfortable stay experience.  

• Address guest complaints and housekeeping-related concerns promptly and professionally.  

• Follow up on guest requests and special requirements.  

• Maintain high levels of guest satisfaction through attention to detail and service excellence.  

• Ensure compliance with health and safety regulations, hygiene standards, and company policies.  

• Monitor safe handling and storage of cleaning chemicals and equipment.  

• Participate in departmental audits and inspections.  

• Ensure housekeeping procedures align with hotel brand standards and operational requirements. 

• Assist with departmental reporting, record keeping, and operational administration.  

• Monitor productivity, staffing levels, and room turnaround times.  

• Prepare reports relating to housekeeping operations, maintenance issues, and inventory management.  

• Liaise effectively with Front Office, Maintenance, Security, and other hotel departments.