Alcatel-Lucent Certified System Expert for Voice

SUMMARY:
Alcatel-Lucent Certified System Expert – ALE Voice (OmniPCX)

Join a fast-paced team delivering enterprise-grade voice solutions using Alcatel-Lucent technologies. This role focuses on system design, deployment, and support of Alcatel-Lucent Enterprise (ALE) voice solutions, including OmniPCX Enterprise Communication Server and related switching technologies. Ideal for certified professionals ready to lead technical implementations and optimize communication systems.

POSITION INFO:
Location: Onsite – Pretoria, South Africa
Contract Duration: 12 Months
Project Kick-off: November 2025
Travel: Yes, within Gauteng

Purpose: To provide expert-level design, deployment, and support of Alcatel-Lucent Enterprise (ALE) voice solutions, including OmniPCX Enterprise Communication Server and related switching technologies. This role ensures high-quality voice services across enterprise environments, integrating voice with data and unified communications platforms.

Key Responsibilities:

• Design and implement ALE voice infrastructure including PBX, VoIP, SIP, and IP telephony systems.
• Configure and manage OmniPCX Enterprise and related ALE voice platforms.
• Integrate voice systems with data networks and unified communications tools.
• Perform diagnostics, troubleshooting, and performance optimization of voice services.
• Ensure voice network security, redundancy, and compliance with ALE standards.
• Provide technical documentation, training, and support to internal teams.
• Collaborate with OEM and third-party vendors for escalations and enhancements.
• Travel to client sites as needed (Pretoria and surrounding areas)

• Valid Alcatel-Lucent Certification – Voice certification
• 5+ years of hands-on experience in designing and deploying enterprise voice infrastructure, including PBX, VoIP, SIP, and IP telephony systems.
• Proven expertise with Alcatel-Lucent Enterprise (ALE) platforms, especially OmniPCX Enterprise, with strong configuration and management skills.
• Solid understanding of network integration, including voice/data convergence and unified communications tools (e.g., Microsoft Teams, Zoom, Cisco Webex).
• Advanced troubleshooting and diagnostics skills for voice services, with a track record of resolving latency, jitter, and call quality issues.
• Experience implementing voice network security protocols, redundancy strategies, and compliance with ALE standards and best practices.
• Strong documentation and training capabilities, including the ability to produce technical manuals and deliver internal workshops or support sessions.
• Vendor management experience, including escalation handling and collaboration with OEMs and third-party providers for system enhancements.
• Willingness to travel to client sites across Pretoria and surrounding regions as required.