Storage Engineer

SUMMARY:
The HCI and Storage Engineer will be primarily responsible for installing, monitoring, testing and
maintaining both cloud and on-premises infrastructure solutions, with a specific emphasis on Hyper-
Converged Infrastructure (HCI), VxRail, UNITY Storage and VNX(e) Hardware and software
 
This role will involve providing specialised technical support and guidance through high-level analysis,
diagnosis and problem-solving, ensuring that the HCI components of the infrastructure are optimised for
efficient operations.
 
In addition to HCI expertise, the HCI and Storage Engineer will play a crucial role in qualifying the product
fit, overseeing the installation and implementing IT systems to meet client requirements. Your deep
understanding of Hyper-Converged Infrastructure and Storage will enable you to design, deploy and
manage robust and scalable solutions that align with industry best practices and standards.
 
Overall, this position requires a combination of technical proficiency in HCI and Storage infrastructure to
deliver comprehensive and cutting-edge storage and Hyper converged infrastructure solutions for the
company clients.

POSITION INFO:
Minimum Desired Qualifications

• Matric Senior Certificate
• VMWare Certified Professional – Data Center Virtualisation 2024
• Huawei HCIA Storage
• Huawei HCIP Storage
• PowerEdge Operate
• PowerEdge Foundations V2
• Technology Architect, Midrange Storage Solutions

• 3 – 5 Years’ Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools

• Strong verbal and written communication skills with ability to coordinate work activities with remote teams
• Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
• Working effectively within local and distributed teams
• Excellent planning, interpersonal, problem solving, leadership skills are required

• Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
• May be required to travel to the associated provinces when required.
• Attend meetings with the client and other stakeholders.
• Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
• To be primarily utilized within the operational environment and may be used within the project environment
• Will be required to be on Standby

• Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
• Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
• Monitor and reduce operating system log files to prevent file systems from overfilling.
• Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
• Recommend operating system updates and configuration modification to the client’s IT Infrastructure Engineer, as required.
• Apply operating system patch updates, as required.
• Maintain tools for remote management and alert monitoring.
• Maintain operational support procedures.
• Maintain the hardware and software configuration information.
• Evaluate planned changes to the server environment and advise of any requirements to support such changes.
• Adhere to standard security processes and procedures.
• Provide health check and trending reports that include best practices as prescribed by the OEM.

• Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
• Manage thresholds and alerts for usage of IT resources.
• Analyze performance service level breaches, alerts, trends and root causes to restore service.
• Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
• Tune reactively to restore service for performance incidents and root causes.
• Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
• Recommend changes to maintain agreed upon system performance levels.
• Implement after hours’ changes as approved through a formal change management process.
• Define performance related metrics and data collection, summarization, and usage requirements.
• Collect, summarize and store performance data (Standard Performance Data Management).
• Define performance alert thresholds to support agreed upon service levels.
• Provide Standard Performance Reporting.
• Provide Ad hoc Performance Reporting for analysis of incidents to restore service.