Aftermarket Sales Representative

SUMMARY:
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POSITION INFO:

To excel in this role, the selected candidate must effectively fulfill each essential duty and key performance area. This list is not exhaustive and may evolve to suit business requirements:

Responsibilities:

• Promote and sell all aftermarket services and contracts, including Short Term Rentals, etc.
• Achieve sales, growth, and profitability targets across all departments.
• Reach out to new and existing customers to understand their needs and provide solutions, including training.
• Address customer inquiries about products, prices, availability, and usage.
• Provide price quotes.
• Develop and implement strategies to target and convert new business accounts, ensuring overall growth and market share increase.
• Uphold high standards of customer interaction and service, surpassing expectations by fostering strong partnerships based on a deep understanding of clients' businesses and specific needs.
• Resolve customer issues promptly and ensure delivery on commitments.
• Undertake procurement tasks as necessary.
• Coordinate with suppliers to schedule repairs and address other concerns.
• Prepare and deliver reports as required.

Must have requirements:

• Completion of Grade 12 / Matric.
• Minimum of 5 years' experience in Material Handling / Automotive aftermarket sales or a related field.
• Demonstrated track record of successful sales.
• Proven technical expertise.
• Possession of a valid Code 8 / EB driver’s license.

Knowledge Requirements:

• Sales and Marketing: Familiarity with principles and practices for promoting and selling products or services, including marketing strategies, product demonstration, sales techniques, and sales management systems.
• Customer and Personal Service: Understanding of principles and procedures for providing customer and personal services, including assessing customer needs, maintaining service quality standards, and gauging customer satisfaction