After Sales Consultant

1. POSITION DETAILS

• Position: After Sales Consultant
• Department: After Sales / Service Department
• Reports To: After Sales Manager / Service Manager
• Key Relationships: Workshop Foreman, Workshop Controller, Parts Department, Capacity Planner, Service Administration, Service Manager, Customers, and Sub-let Suppliers

2. JOB PURPOSE

3. MAIN DUTIES AND RESPONSIBILITIES

• Customer Service and Communication: Welcome customers, manage service process, provide updates, obtain authorisations, arrange transport.
• Preparation and Booking Administration: Pre-assess bookings, print job cards, check parts requirements.
• Warranty, Motor Plan and Authorisations: Check validity, obtain authorisations, process claims.
• Quotations, Invoicing and Payments: Prepare quotes, complete invoicing, follow up on payments.
• Vehicle Handover and Collection: Confirm readiness, arrange collection, explain work completed.
• Systems, Records and Administration: Update systems, maintain records, complete necessary documentation.
• Internal Coordination: Liaise with workshop, parts department, and service manager, attend service meetings.

4. PERFORMANCE EXPECTATIONS

5. MINIMUM REQUIREMENTS

• Grade 12 / Matric
• Previous After Sales or Service Department experience
• Computer literate
• Driver’s license

6. KEY COMPETENCIES