Administrator and Telesales

SUMMARY:
Job Summary:
The Administrator and Telesales Consultant provides administrative and sales support to the office automation sales team. The role involves managing customer inquiries, generating sales leads via telephone, maintaining records, assisting with quotations and contracts, and ensuring smooth coordination between sales, service, and finance departments.
Key Duties and Responsibilities

1. Sales and Telesales Support

• Conduct outbound telesales calls to prospective and existing clients to promote office automation products (e.g., printers, copiers, software, and solutions).
• Generate and qualify leads for the sales team.
• Book appointments for field sales representatives.
• Follow up on quotations, renewals, and service contracts.
• Maintain a database of leads, prospects, and customer information in the CRM system.

1. Administration and Office Support

• Provide administrative assistance to the sales and management team.
• Prepare quotations, sales proposals, and contracts for customers.
• Process new customer applications and service agreements.
• Handle customer correspondence via phone, email, and in-person visits.
• Maintain filing systems, both electronic and physical, for invoices, contracts, and service documentation.
• Assist with updating price lists, stock availability, and supplier communication.

1. Customer Service

• Respond to incoming customer calls and direct them to relevant departments.
• Resolve client queries promptly and professionally.
• Follow up on deliveries, service requests, and product installations.
• Maintain positive relationships with clients to encourage repeat business.

1. Reporting and Coordination

• Prepare daily, weekly, and monthly telesales reports.
• Track and record customer interactions and follow-up outcomes.
• Liaise with logistics, finance, and service departments to ensure client satisfaction.
• Support the preparation of monthly sales summaries and management reports.

1. General Office Tasks

• Assist with reception duties when needed.
• Order office supplies and maintain administrative stock levels.

POSITION INFO:
Qualifications and Experience
Education:

• Matric (Grade 12) – essential.
• Certificate or Diploma in Office Administration, Sales, or Business Management – advantageous.

• 2–4 years’ experience in administration and telesales (preferably in an office automation, ICT, or service-based company).
• Experience with office automation products (e.g., Canon, Ricoh, Konica Minolta, Kyocera, HP) advantageous.
• Experience using CRM systems and MS Office (Word, Excel, Outlook) essential.

• Excellent communication and telephone etiquette.
• Strong administrative and organizational skills.
• Good time management and ability to multitask.
• Confident and persuasive sales personality.
• Attention to detail and accuracy in data entry and record-keeping.
• Customer-focused with a professional, friendly attitude.
• Computer literate – proficient in Microsoft Office Suite and CRM software.

• Self-motivated and results-driven.
• Professional and well-spoken.
• Reliable, trustworthy, and team-oriented.
• Positive attitude and willingness to learn.
• Ability to work under pressure and meet targets.

• Number of new qualified leads generated weekly.
• Conversion rate of telesales calls to appointments or sales.
• Accuracy and timeliness of administrative documentation.
• Customer satisfaction and retention levels.
• Support efficiency for the sales and service teams.