Administrator

SUMMARY:
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POSITION INFO:

We’re Hiring: Administrator (3-Month Contract) – Cape Town CBD ?
Are you an organised, detail-oriented individual with strong admin skills? We're looking for an Administrator to join a dynamic team based in the Cape Town CBD on a 3-month contract.

Key Responsibilities:

Onboard new merchants (Sellers and Suppliers) onto the booking portal
Data capturing
Any ad hoc reporting required for the business
General administration duties
Training Support
Tracking and Escalation

Output: (What are you expected to deliver within the scope of your role)

Accurate Merchant Onboarding
Ensure all new sellers and suppliers are eff ectively onboarded onto the booking portal with complete and accurate information
Deliver monthly/weekly onboarding status updates
Maintain error-free records of sellers

Deliver regular updates to ensure information is always current
Timely and Accurate Reporting
Efficient Response to Customer Issues
Ensure all customer service tickets are allocated and processed within SLA timelines
Track and report unresolved issues requiring escalation
Document and Workfl ow Management
Improved Communication with Sellers
Respond to queries from merchants related to onboarding, bookings, and portal usage promptly
Circulate onboarding guides and FAQs to minimize seller challenges
Adherence to Deadlines
Ensure all assigned administrative duties are completed on time and meet expectations
Monitor internal workfl ows and suggest process adjustments to improve efficiency in administrative operations
Coordination Across Teams

Skills, Knowledge & Abilities

Exceptional organizational and compliance and administrative skills
Have a keen eye and attention to detail
Must be able to work under pressure and high workloads from time to time

Must be able to think outside of the box and be proactive in your approach to your responsibilities
A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables)
Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact
Must be knowledgeable on Excel, PowerPoint, and Google Workspace

Minimum Requirements:

• Matric (Grade 12) required

• 1–2 years of administrative experience

• Proficiency in MS Office, Excel, PowerPoint & Google Workspace

• Strong attention to detail, organizational skills, and the ability to work under pressure

• A proactive problem-solver with excellent communication skills

• A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables)
• Must be knowledgeable on Excel, PowerPoint, and Google Workspace