Admin Controller | Healthcare

SUMMARY:
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POSITION INFO:

Office-based Admin Controller role within a fast-paced healthcare services environment. The position is responsible for providing strong administrative and operational support, coordinating schedules and service requirements, maintaining accurate records and ensuring excellent customer service.

The successful candidate must be highly organised, practical, solutions-focused and able to take ownership of issues from start to finish.

Key Responsibilities

• Manage day-to-day administrative and operational coordination

• Coordinate schedules, service requirements and deliveries

• Assist with asset and equipment administration

• Handle customer queries via telephone, email and WhatsApp

• Liaise with customers, suppliers, industry partners and internal teams

• Follow up on outstanding issues and ensure matters are resolved

• Provide administrative support to operational and installation teams

• Maintain accurate records and documentation

• Assist with invoicing, statements and related administration

• Prioritise urgent requests and manage competing demands

• Ensure effective communication between customers, operations and management

• Take ownership of problems and find practical solutions

Minimum Requirements

• Previous experience in administration, operations coordination, logistics or a similar role

• Strong customer service experience

• Excellent telephone and written communication skills

• Strong organisational and time-management abilities

• Ability to work effectively under pressure

• Excellent attention to detail

• Strong problem-solving and follow-through skills

• Able to work independently and as part of a team

• Professional, reliable and accountable

• Own reliable transport essential

• Afrikaans and English essential

Advantageous Experience

• Medical / healthcare environment

• Logistics or service coordination

• Asset or equipment administration

• Experience working with customers in sensitive or high-pressure situations

Computer / Systems Skills

• Advanced Excel

• Microsoft Office

• Pastel

• Sage

• Matrix

• Accounting software experience advantageous

Personality & Culture Fit

The successful candidate will be:

• Mature and professional

• Highly organised and detail-oriented

• Calm and composed under pressure

• Customer-focused and service-driven

• Compassionate but able to remain firm when required

• Proactive and self-motivated

• Practical and solutions-focused

• Reliable and accountable

• Confident communicator

• A strong team player

• Adaptable and willing to learn

• Someone who takes ownership and follows through

• Able to use initiative and common sense

• Comfortable working in a fast-paced environment

Key mindset: Someone who naturally thinks “How do I solve this?” rather than “That is not my job.”

Working Details

Location: Bellville, Northern Suburbs, Cape Town
Hours: Monday – Friday, 08:00–17:00
Start Date: ASAP – willing to wait for the right candidate
Own Transport: Essential
Languages: Afrikaans & English

Application Notice

We receive a high volume of applications and carefully review each one. If you do not hear from us within 14 days, please consider your application unsuccessful. By applying, you consent to your information being processed and stored for recruitment purposes in line with POPIA.