Admin Clerk

Duties and Responsibilities

• Interpret at both Conciliation and Arbitration proceedings if and when required
• Screen Calls and route calls accurately
• Take accurate messages and forward them timeously
• Answer queries regarding cases
• Welcome visitors and redirect them to the appropriate person
• Ensuring neat administration of the following:

-       Sorting and distribution of faxes

-       Reception area

-       Courier documents and parcels as and when requested

• Screening and routing of incoming and outgoing mail – hand delivered (courier)
• Assist with secretarial duties as and when required
• Assist with filing and archiving

• Overseeing that all air conditioner and windows are closed in the boardrooms at the end of day
• Assist with other functions as per Managing Commissioner’s instruction

Knowledge / Experience / Skills / Abilities

• Above average verbal communication and listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be diplomatic and assertive
• Ability to work independently and use initiative along with problem solving abilities

• Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team

• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved

• Must be a good team player and achieve objectives as set out by the Managing Commissioner