Retirement Fund Admin Team Manager

SUMMARY:
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POSITION INFO:

The Administration Manager is responsible for the overall management of the administration team. The duties include, managing, planning, monitoring, and reporting. The manager must be innovative and improve admin processes. The manager must be solution driven and ensure excellent stakeholder communication. He/she must ensure all the highest level of service standards, while maintaining accurate member data.

Areas of Responsibilities

• Ensuring all contributions are updated with the required time and LPI invoices sent, where appliable.

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  Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / policies and the service level agreements applicable to the Funds.

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  Ensure all transfers in are allocated timeously and transfers out are paid out.

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  Ensure all switches have been executed timeously and accurately.

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  Ensure all member data is accurate on the admin system.

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  Identify, develop, enhance, document and make proposals to implement policies, procedures and processes for efficient and accurate administration.

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  Unit price management.

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  Manage workflows on Everest, resolve queries on the system.

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  Investigate, analyse and monitor escalations and complaints. Report trends and obtain approval from the reporting manager for solutions to implement preventative measures.

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  Support a positive and responsive climate for client / member enquiry resolution.

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  Ensure communication, whether internal or external is dealt with professionally and within the SLA.

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  Assist in allocating clients to the team.

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  Train, mentor and coach the team members.

• Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.

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  Authorise payment of claims.

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  Perform quality control review on contributions updated, switches performed and claim processed.

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  Perform the responsibilities of the administrators, when required.

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  Prepare and review monthly / quarterly reports.

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  Fund Implementation review.

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  Fund rules set up on Everest review , including risk policies, investment mandates and fees.

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  Renewal changes on admin, risk policies loaded on Everest.

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  Manage SARS queries.

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  Generate and review benefit statements.

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  Manage benefit statement queries.

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  Fund Implementations review on Everest.

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  Ebsphere issue log maintenance.

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  New system enhancements / testing / implementation.

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  Benefit Counsellor / Float Pays queries.

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  Escalated client / member queries and complaints.

Competencies required:

• Accept accountability of the fund administration tasks.
• Excellent analytical and problem solving skills.
• Good verbal and written communication skills.
• Must be able to work under pressure.
• Industry knowledge and experience.
• High level of accuracy and attention to detail.
• Organisational skills / Planning and prioritising.
• Good Interpersonal skills.
• Cross team collaboration, motivating the team.
• Management of time, must meet deadlines.
• Managing productivity and efficiency in the team.
• Setting personal and career goals.

Qualifications:

• Undergraduate degree/ Retirement Fund qualification
• Excellent Excel skills, must be able to do V-Lookup, pivot etc.
• FICA awareness training.
• At least 4 years employee benefits / retirement fund administration experience specifically in a similar role
• A good knowledge of pension fund legislation, (specifically Section 13A), regulations and guidelines.
• Everest experience will be advantageous.
• Good knowledge and understanding of unitisation.
• Good knowledge of Microsoft Outlook and word
• Excellent numerical skills with attention to detail and accuracy.