SUMMARY:
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POSITION INFO:
The Administration Team Leader is responsible for the overall management of the administration team. The duties include, managing, planning, monitoring and reporting. He/she should adhere to the administration procedures, SLA and industry requirements at all times. The team leader in this role should ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company). The key performance areas are set out below:
RESPONSIBILITIES
- Coordinate and monitor all activities relating to the fund administration. These include :
- Ensuring all contributions are updated with the required time and LPI invoices sent, where appliable.
- Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / policies and the service level agreements applicable to the Funds.
- Ensure all transfers in are allocated timeously and transfers out are paid out.
- Ensure all switches have been executed timeously and accurately
- Ensure all member data is accurate on the admin system
- Identify, develop, enhance, document and make proposals to implement policies, procedures and processes for efficient and accurate administration
- Investigate, analyse and monitor escalations and complaints. Report trends and obtain approval from the reporting manager for solutions to implement preventative measures.
- Support a positive and responsive climate for client / member enquiry resolution.
- Ensure communication, whether internal or external is dealt with professionally and within the SLA
- Assist in allocating clients to the team
- Train, mentor and coach the team members
- Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.
- Authorise payment of claims
- Perform quality control review on contributions updated, switches performed and claims processed
- Perform the responsibilities of the administrators, when required.
- Prepare and review monthly / quarterly reports
- Fund Implementation - rules set up on Everest
- Renewal changes on admin, risk policies loaded on Everest
- Manage SARS queries
- Generate and review benefit statements.
Competencies required:
- Accept accountability of the fund administration tasks
- Excellent analytical and problem solving skills.
- Good verbal and written communication skills.
- Must be able to work under pressure.
- Industry knowledge and experience.
- High level of accuracy and attention to detail.
- Organisational skills / Planning and prioritising.
- Good Interpersonal skills.
- Setting personal and career goals.
- Cross team collaboration, motivating the team.
- Management of time, must meet deadlines.
- Managing productivity and efficiency in the team.
Qualifications:
- Undergraduate degree/ Retirement Fund qualification
- Excellent Excel skills, must be able to do V-Lookup, pivot etc.
- FICA awareness training.
- At least 4 years employee benefits / retirement fund administration experience specifically in a similar role.
- A good knowledge of pension fund legislation, (specifically Section 13A), regulations and guidelines.
- Everest experience will be advantageous.
- Good knowledge and understanding of unitisation.
- Good knowledge of Microsoft Outlook and word.
- Excellent numerical skills with attention to detail and accuracy.
