Admin Assistant

We currently have a fantastic opportunity for a Call Handler/Admin Assistant.

Key Responsibilities:

• To give and record clean information. You will be responsible for all information relating to jobs and ensuring that when you deal with a job you are receiving or issuing the right information. Focusing on one job at a time as far as you possibly can, before moving onto the next one.
• Place materials orders with suppliers, and chase progress when required, to enable the Operative to carry out the repair, whether van stock or a pulled order.
• Constantly monitor the job/materials order screens, and when a job/materials order requires you to act take action, or if uncertain ask the Service Manager for assistance.
• Identify any issues with a job/operative and advise the Service Manager to act on.

Skills Required:

• Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills.
• Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
• Have good computer skills in MS Office and be comfortable and a quick learner in using job management systems.
• Understand what it is to be part of a team and ensure that learning is shared within the team.
• Be able to take direction from the Resource Controller and be happy to respond to their instructions.