SUMMARY:
Account Manager -IT Sector -West Rand – Roodepoort
POSITION INFO:
Position Overview:
We are seeking a proactive and client-focused Account Manager to nurture existing client relationships, ensure exceptional service delivery, and identify opportunities for growth within our current customer base. The Account Manager will be responsible for managing key accounts, maintaining high levels of client satisfaction, and supporting revenue retention and expansion efforts.
About the Company:
A South Africa-based company specialising in providing refurbished IT hardware through rental, sales, and asset management services, helping businesses reduce costs and minimise environmental impact.
Key Responsibilities:
1. Client Relationship Management
• Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Understand each client’s business objectives, operational challenges, and IT requirements.
• Ensure timely delivery of products and services in line with client expectations.
• Resolve client queries and issues promptly to ensure continued satisfaction.
2. Account Growth & Retention
• Identify opportunities within existing accounts for upselling and cross-selling solutions.
• Support revenue growth by promoting additional services and products aligned with client needs.
• Collaborate with the Business Development team to renew contracts and expand client portfolios.
• Monitor client usage and satisfaction to reduce churn and maintain long-term partnerships.
3. Strategic Collaboration
• Work closely with internal teams (sales, procurement, logistics, and technical support) to ensure seamless service delivery.
• Liaise with principal vendors and partners to secure competitive pricing and tailored solutions.
• Provide client insights to management for the development of new service offerings.
4. Governance, Risk & Compliance
• Maintain accurate and up-to-date client records in the CRM system.
• Ensure all account activities comply with company policies, ethical standards, and governance frameworks.
• Stay informed about market trends, competitor activity, and technology developments relevant to client industries.
5. Reporting & Performance Management
• Track and report on account performance, revenue trends, and client satisfaction metrics.
• Provide accurate forecasts and contribute to strategic planning for key accounts.
• Participate in initiatives aimed at improving customer experience and operational efficiency.
Qualifications & Experience
• Education: Bachelor’s degree in Business Management, Financial Management, or equivalent NQF 7 qualification.
• Experience: Minimum of 3–5 years of experience in account management, client relationship management, or sales, preferably within the IT hardware or technology sector.
• Proven ability to manage and grow key client accounts.
• Sound understanding of commercial and financial models, particularly within a B2B context.
Key Competencies & Attributes
• Strong business acumen and customer-centric mindset.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and priorities simultaneously.
• High attention to detail with strong problem-solving abilities.
• Professional, proactive, and results-oriented approach.
• Proficiency with CRM systems and account management tools.
