Junior Account Manager

SUMMARY:
Junior Account Manager
Our client is looking for a proactive and client-focused Junior Account Manager to join their team in Pretoria East, Gauteng. The successful candidate will support client relationships, manage day-to-day queries, and ensure customers derive full value from the Lunchhub platform. This role involves onboarding, training, providing first-line technical support, and coordinating service delivery across internal teams. The ideal candidate is organised, communicative, and able to manage multiple tasks in a fast-paced environment.

POSITION INFO:
Minimum Requirements

• Matric / Grade 12.
• 1–2 years’ experience in customer service, account administration, or helpdesk support.
• Advantageous: Experience within the catering industry or with SaaS platforms is advantageous.
• Ability to quickly learn and explain software systems.
• Proficient in Microsoft Excel/Sheets and general administrative tools.
• Fluency in Afrikaans is a plus.

• Act as the primary contact for a portfolio of clients, maintaining professional communication and follow-ups.
• Conduct product demonstrations and train clients on Lunchhub features, ordering processes, reporting, and administrative tools.
• Provide first-line support for Lunchhub issues, including account setup, ordering queries, user management, and site configurations.
• Escalate technical issues to support or development teams and ensure timely resolution.
• Assist with client onboarding, account setup, and creation of quotes as required.
• Monitor hardware sales and implementations, ensuring customer requests are completed efficiently.
• Log and manage client issues from initiation to resolution, including service changes, menu updates, and subsidy adjustments.
• Track recurring client issues and suggest process improvements.
• Identify opportunities to introduce additional Lunchhub modules or services.
• Support senior account managers with quotes, proposals, and marketing initiatives.
• Manage social media accounts, distribute marketing materials, and engage with potential clients.

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