Account Manager

Recruiter:

Elite Search

Job Ref:

JHB001172/HLG

Date posted:

Monday, February 2, 2026

Location:

Johannesburg, South Africa

Salary:

35 000 Monthly

SUMMARY:

Account Manager – IT Managed Services I In office role

Rivonia, Johannesburg
Are you a relationship-driven Account Manager who thrives on building trust, delivering exceptional service, and growing accounts the right way?
Our client, a well-established and highly respected IT Managed Services provider, is known for outstanding customer service, long-term client partnerships, and a genuinely positive work culture. They are looking for an Account Manager who is commercially astute, client-centric, and motivated by targets — without ever compromising service excellence.

POSITION INFO:

The Role

As Account Manager, you will be the trusted advisor for a portfolio of existing clients, ensuring they receive maximum value from their IT solutions while identifying opportunities to grow and strengthen each relationship.
You’ll act as the primary point of contact, coordinating with internal teams to deliver seamless service, anticipate client needs, and unlock mutually beneficial growth opportunities.

Key Responsibilities

Own and manage relationships with assigned customer accounts
Build strong, trusted partnerships with key stakeholders and C-level decision-makers
Ensure service delivery meets (and exceeds) client expectations
Identify cross-sell and upsell opportunities aligned to genuine client needs
Collaborate closely with Support, Projects, and Sales teams
Provide insights into client challenges, risks, and future opportunities
Conduct regular account reviews and client meetings
Maintain accurate reporting and recommendations for improvements

What You’ll Bring

3–5 years’ experience in Account Management / Sales, ideally within IT Managed Services
Strong consultative selling and relationship-building skills
Solid understanding of IT infrastructure, cloud, and cybersecurity concepts
Exposure to Microsoft 365 (Exchange, SharePoint, Teams, Intune) advantageous
Confident communicator with strong client engagement skills
Highly organised, self-managed, and able to juggle multiple accounts
Professional, well-presented, and client-facing

own reliable vehicle and valid driver's licence

If you’re passionate about account management, love working with clients, and want to make a real impact in a respected IT services business, we’d love to hear from you.

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Account Manager

Account Manager – IT Managed Services I In office role

The Role

Key Responsibilities

What You’ll Bring

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