1x Experienced Front Desk Coordinator, Back-up Somatologist URGENTLY needed for a Retreat Spa in Hyde Park

SUMMARY:
1x Experienced Front Desk Coordinator, Back-up Somatologist URGENTLY needed for a Retreat Spa in Hyde Park

POSITION INFO:
Front Desk Coordinator Back-up Somatologist needed in Hyde Park.
 

• Beauty / Somatologist Diploma
• 2 - 6 years of working experience in a busy Spa/ Medical Practice/ Clinic is ADVANTAGEOUS
• Systems EXPERIENCE – Chi-Desk.
• Qualified in Aromatherapy & Body Massage Therapy.
• Foundational understanding of Anatomy and Wellness principles.
• Strong eagerness to grow in a medical-integrated spa environment.
• Professional, polished, well-presented and client-focused.

• Perform Facial, Body and Aromatherapy treatments as trained.
• Assist with Medical Massage and Wellness Therapies under guidance.
• Support Senior Therapists and Doctors within the wellness centre.
• Maintain hygiene, setup and room standards in compliance with medical OHS.
• Recommend basic aftercare, home care, and retail products.
• Assist during spa events, launches and wellness days.
• Ensure accurate treatment notes and client care follow-through.

• Welcome and greet patients and visitors professionally and warmly.
• Answer phones, transfer calls, and respond to inquiries in person, by phone, and through written communications.
• Help patients with administrative and scheduling questions.
• Assist patients with the intake process and manage patient check-in and check-out.
• Communicate with insurance companies regarding billing and claims.
• Handle patient payments and provide receipts.

• Schedule appointments, coordinate follow-ups, and manage cancellations.
• Maintain accurate and up-to-date patient records and files.
• Handle and distribute incoming mail, correspondence, and deliveries.
• Process prescriptions and other medical documents.
• Maintain office inventory by ordering and stocking supplies.

• Notify healthcare providers of patient arrivals.
• Facilitate communication between patients, providers, and other staff.
• Relay messages and information to doctors, nurses, and other staff.