RESTAURANT OPERATIONS MANAGER

SUMMARY:
RESTAURANT OPERATIONS MANAGER

POSITION INFO:

RESTAURANT OPERATIONS MANAGER - RESTAURANT & FUNCTIONS

Our client is seeking a motivated, outgoing, and experienced Operations Manager.

Location: Bryanston, Johannesburg

Salary: R35,000

Essential Qualifications:

- 5-10 years of experience in restaurant/hospitality operations

- Senior management experience

- Computer literacy

- Own transport & valid driver''s license

- Strong command of English (verbal and written)

Key Responsibilities:

Operations & Standards:

- Manage all FOH/BOH operations across all shifts

- Maintain and enforce company service and operational standards

- Conduct systematic checks of all front of house areas

- Ensure compliance with Health & Safety protocols and SA legislation

People Management:

- Coach, supervise and develop restaurant managers and future leaders

- Conduct performance appraisals and hold staff accountable

- Provide ongoing training to all staff members

- Ensure all staff are uniformed and fully prepared for duty

Financial Management:

- Manage budgets, forecasts and financial targets

- Control food, labour and operating costs

- Drive profit targets

- Analyse sales, costs and KPIs to consistently improve performance

Client Experience & Growth:

- Ensure guests are greeted courteously and service exceeds expectations

- Anticipate and resolve customer needs and complaints swiftly

- Actively promote the brand within the local community

- Attend monthly board meetings and submit timeous operational reports