1st Line Software Support Consultant

Recruiter:

CodeConnect Staffing (Pty) Ltd

Job Ref:

2054947022

Date posted:

Wednesday, October 1, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Job Specifics

Are you an enthusiastic, customer-focused professional with a passion for software support and a talent for solving technical challenges? We are seeking a 1st Line Software Support Consultant to join our client and provide application support services to clients in the legal sector.

This is an entry-level/junior role, ideal for candidates with 1–2 years’ experience in software support who are eager to grow their career in a dynamic environment.

On-site
Full-time, Permanent
Salary: R15 000 to R25 000 per month

About the Client

Our client specializes in delivering innovative software solutions that streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes more efficiently.

Key Responsibilities

Provide 1st line support for software applications, responding to and resolving customer queries.
Log, track, and troubleshoot support cases, ensuring timely resolution.
Use SQL to query and investigate issues within supported applications.
Assist clients in resolving application-related issues, particularly those connected to accounting and finance workflows.
Conduct testing of new software versions and updates.
Contribute to initiatives that improve service quality and reduce repeat support queries.

Soft Skills and Attributes:

Excellent written and verbal communication skills.
Analytical, detail-oriented, and technology-driven.
Proactive and customer-focused, with the ability to manage multiple tasks effectively.
Strong self-management and time management skills.

Qualifications and Experience

Education:
- Matric (essential); a tertiary IT qualification is advantageous.
Experience:
- 1–2 years in a software/application support role (not general IT helpdesk).
- Experience using SQL for support and troubleshooting.
- Exposure to bookkeeping/accounting/finance systems is beneficial.
- Knowledge of legal business processes or legal practice management software (e.g., Winlaw, Practice Manager) is an advantage but not essential.

Similar jobs you might be interested in:

1st Line Software Support Consultant
Location: Johannesburg
Salary:
Today

Network Administrator
Location: Johannesburg
Salary: Markeket Related Monthly
Job Summary:Secure and maintain the organisation’s computer systems network.Maintain a reliable, secure and efficient data communications network. Key Performance Areas Plan and Set Up Network InfrastructureMaintain High Availability Network InfrastructureConduct Research on Latest Networking PracticesPerform General Administrative Functions – which include documentation and diagr...
23 days ago

COMPLIANCE OFFICER
Location: Pretoria
Salary: R800,000.00 CTC / Annum Basic Salary Offer (Neg)
Short Term & Commercial Insurance
1 day ago

Java Developer
Location: Johannesburg
Salary: 650 Hourly
New Job opportunity - 12 Month contract role with top tier bank - to work on various VISA and Forex projects - 5+ years' experience gained from banking sector. Qualifications and ExperienceMinimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.5 years + experience in programming and system design.Familiar with one or more programming languages as appropriate for the specific...
Today

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
1 day ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
1 day ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
1 day ago

Software Engineer (Advanced) 2727
Location: Midrand
Salary:
We're Hiring: software Engineer (Linux/Unix)Location: Hybrid, based in MenlynExperience Required: 4+ years in IT software developmentAre you a skilled software Engineer with a strong Unix/Linux background and a passion for automation, security, and system reliability? Join our team and help drive innovation across infrastructure and development.
2 days ago

Release and DevOps Specialist
Location: Johannesburg
Salary: Annually
The Release and DevOps Specialist will be responsible for ensuring smooth, reliable and repeatable software releases from development, through staging, and to production. It bridges the gap between development, QA and operations by managing release processes, automating deployments and maintaining a stable environment.
2 days ago

F&I Manager
Location: Johannesburg
Salary:
We are seeking a fully qualified and experienced Finance & Insurance (F&I) Manager to join our automotive dealership team in Northcliff, Johannesburg. The successful candidate will be responsible for driving finance and insurance sales, ensuring full compliance with regulatory requirements, and delivering exceptional customer service.
2 days ago

1st Line Software Support Consultant

Similar jobs you might be interested in:

Jobseekers

Recruiter

General