1st Line Engineer - Night Shift - 3 month contract

Recruiter:

Recru-it

Job Ref:

PE011172/Tabz

Date posted:

Monday, April 7, 2025

Location:

Capetown, South Africa

Salary:

1000 Monthly

SUMMARY:
As a first-line IT Engineer, you will be the first point of call for clients. Your job is to assist in the smooth running of the company client’s networks while maintaining prominent levels of customer service.

POSITION INFO:
Key Responsibilities:
- Act as the first point of contact for IT support queries via phone, email, and ticketing systems.
- Guide users on best practices and IT policies.
- Maintain a high level of customer service and professionalism.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex issues to 2nd or 3rd line support when necessary.
- Assist in setting up and configuring desktops, laptops, printers, and other peripherals.
- Perform routine maintenance and updates on IT systems.
- Support Microsoft 365 applications, Windows OS, and basic networking troubleshooting.
- Maintain accurate records of issues and resolutions in the IT support ticketing system.

Required Skills & Experience:
- Proven experience in a 1st line IT support role.
- Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
- Basic understanding of networking principles (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
- Experience with IT ticketing systems and remote support tools.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- Customer-focused mindset with a proactive approach to issue resolution.
- Commitment to continuous learning and staying updated with the latest technology trends.

Desirable Qualifications:
- Microsoft Fundamentals and Intermediate courses: Azure and 365.
- CompTIA A+, Network+, or Security+.
- Knowledge of macOS environments.
- Experience supporting VoIP systems.

.

Similar jobs you might be interested in:

1st Line Engineer - Night Shift - 3 month contract
Location: Cape Town
Salary: 1000 Monthly
As a first-line IT engineer, you will be the first point of call for clients. Your job is to assist in the smooth running of the company client’s networks while maintaining prominent levels of customer service.
18 days ago

1st Line Engineer
Location: Cape Town
Salary: market related Monthly
Primary Purpose of Job:As a first-line IT engineer, you will be the first point of call for clients. Your job is to assist in the smooth running of the company client’s networks while maintaining prominent levels of customer service. Key Responsibilities:Act as the first point of contact for IT support queries via phone, email, and ticketing systems.Guide users on best practices and IT ...
22 days ago

1st Line Engineer / Service Desk (Night Shift)
Location: Cape Town
Salary: Monthly
Primary Purpose of Job:As a first-line IT engineer, you will be the first point of call for clients. Your job is to assist in the smooth running of our client’s networks while maintaining prominent levels of customer service.
22 days ago

Senior Service Desk Engineer
Location: Cape Town
Salary: negotiable Monthly
POSITION IN CAPE TOWN: Senior Service Desk engineer5+ Years proven history of working within a global service desk (Senior Support).You will need to anticipate potential opportunities and challenges that may arise because of global innovation and the overall needs and strategies of the business. In addition to this, the candidate will be expected to fulfil various IT Service Management (ITSM...
10 days ago

3rd Line Support Engineer
Location: Capetown
Salary: Market-Related
We are looking for a highly skilled 3rd line Support engineer to act as a key escalation point for technical issues.
35 days ago

Junior System Support Engineer
Location: Capetown
Salary: commensurate with experience
advance your career!
36 days ago

Junior System Support Engineer
Location: Cape Town
Salary:
51 days ago

2nd Line Systems Engineer (CPT Onsite)
Location: Capetown
Salary: N/A
2nd line Systems engineer (CPT Onsite)
77 days ago

Premium Brand - New Vehicle Sales Executive
Location: Somerset West
Salary:
Premium Brand-New Vehicle Sales Executive - Western Cape, Somerset West #DriveYourCareerForward with an exciting opportunity! Our client, a well-established dealership is looking for a successful, experienced and high performing Premium Brand-New Car Sales Executive to join their dynamic team and drive sales to the next level. If you have a strong understanding of the premium brand mar...
73 days ago

2nd Line Service Desk Engineer
Location: Cape Town
Salary:
Today

1st Line Engineer - Night Shift - 3 month contract

Similar jobs you might be interested in:

Jobseekers

Recruiter

General