ZMO 19835 - Senior Front Office Manager (Limpopo)

Our client is seeking a well-organised, experienced Senior Front Office Manager to lead their Front Office department. The successful candidate will be responsible for managing staff, finances and reservations, and for delivering excellent guest service.

Key Responsibilities:

• Manage the Front Office department and its staff
• Manage Front Office assets, income and expenses in line with budgets and profit targets
• Provide input in compiling and managing the Front Office budget
• Maintain acceptable hygiene standards in the department
• Manage end-of-day (EOD) and other reservations reports
• Complete night audit reports and assist with night auditing
• Conduct weekly and monthly staff meetings
• Implement and manage HR policies and procedures
• Implement and monitor the company’s financial and reservations policies
• Implement and manage health and safety in the department
• Plan and manage Front Office stock levels, staff rosters and leave, interviews and staff induction, and in-house training
• Plan product layout and marketing activities aimed at generating income
• Operate the HOST reservations system and handle enquiries, quotations, deposits and payments
• Manage the Front Office for a specific shift when required
• Assist with guest check-in and check-out, verifying guest details and preparing arrival lists that note special requests and VIPs
• Ensure workstations are fully equipped with brochures, inventories and car permits
• Attend to guest queries and complaints promptly and professionally
• Carry out telesales and marketing to guests, and handle public relations and client liaison
• Conduct educational tours for guests
• Handle filing and related administrative work
• Perform month-end procedures and stock takes
• Liaise with clients and suppliers
• Perform any other reasonable duties delegated by the Deputy or General Manager