ZMO 19727 - Front of House Supervisor

Our client is looking a warm, organized and hands-on Front of House Supervisor to join their team. In this role you will be the face of the lodge, welcoming guests, running reception and hosting, while also leading the housekeeping team to keep standards consistently high.

Key Responsibilities:

Reception and guest hosting

• Welcome guests on arrival and manage check-in and check-out
• Handle reservations, bookings, enquiries and guest correspondence
• Process payments, invoices and daily reconciliations
• Host guests throughout their stay, including orientation, activity arrangements and special requests
• Handle guest feedback and complaints professionally and resolve issues promptly
• Maintain a welcoming, well-presented reception and public areas

Housekeeping supervision

• Supervise, schedule and guide the housekeeping team daily
• Inspect rooms and common areas to ensure cleanliness and lodge standards are met
• Manage linen, cleaning supplies and stock levels and report shortages
• Coordinate room readiness with arrivals and departures
• Report maintenance issues and follow up until resolved
• Train and motivate staff and give feedback on performance

General operations

• Liaise with the kitchen, management and guides to ensure smooth guest experiences
• Keep accurate records, handovers and daily reports
• Uphold health, safety and hygiene standards