ZMO 18008 - Assistant Front Office Manager

Our client is seeking an Assistant Front Office Manager to support the leadership of their front office team. They are looking for a motivated individual with strong organizational, communication, and customer service skills. Someone who thrives in coordinating daily operations, assisting with staff management, and ensuring guests receive exceptional service throughout their stay.

Key Responsibilities:

• Oversee front office administrative functions, ensuring accuracy, efficiency, and compliance with hotel standards and procedures
• Maintain exceptional customer service levels when implementing front office action plans, schedules and systems
• Handle guest liaison with professionalism, providing prompt responses, thorough follow-up and anticipating guest needs
• Actively promote and support food and beverage initiatives to enhance the guest experience
• Apply and interpret human resource policies and legislative requirements for effective implementation
• Manage room inventory with careful adherence to checklists and established systems
• Collaborate across departments and contribute individually to uphold high-quality service standards