ZMO 17681 - Management Couple: Him: Lodge Manager & Head Field Guide and Her: Administration & In-House Manager

Our client is seeking a Management Couple to join their team. The role requires strong leadership, business acumen, and guest-focused skills, including communication, financial management, staff supervision and problem-solving within the hospitality industry. Integrity, dedication and reliability remain the cornerstones of these appointments, ensuring service excellence and operational success.

Management Couple Responsibilities:

• Staff Leadership and Development: Motivate, train and manage staff while fostering a positive work environment and resolving conflicts. Lead and mentor employees through goal-setting, performance reviews and empowerment strategies.
• Communication Excellence: Demonstrate clear oral and written communication with guests, staff and management, supported by strong listening skills.
• Guest Relations and Service: Handle guest requests, complaints, and operational issues with creativity and professionalism, ensuring personalized and exceptional guest experiences.
• Cultural Awareness: Work effectively with diverse staff backgrounds and international guest nationalities to maintain inclusivity and service excellence.
• Financial and Administrative Management: Apply knowledge of revenue management, expense tracking, invoicing and reporting. Proficient in MS Office Suite for operational and financial oversight.
• Operational Oversight: Supervise daily lodge and office operations, optimizing workflow across housekeeping, kitchen, maintenance, food & beverage, front of house and procurement processes.
• Planning and Execution: Compile operational and project plans, oversee execution and ensure alignment with organizational goals.
• Task Delegation: Assign tasks effectively based on staff strengths to balance workloads and focus on higher-level responsibilities.
• Confidentiality and Professionalism: Manage access to sensitive personal and business information with discretion and integrity.
• Food & Beverage Knowledge: Maintain strong understanding of food and beverage operations, service levels and hospitality standards.

Head Guide Responsibilities:

• Guest Experience Facilitation: Deliver immersive and educational safari experiences that connect guests meaningfully with the environment.
• Communication: Present information clearly, articulating facts in an engaging and accessible manner.
• Guest Management: Handle diverse personalities and expectations, ensuring inclusivity, safety and enjoyment for all guests.
• Safety Oversight: Prioritize guest well-being through proactive risk management and adherence to safety protocols.
• Knowledge Sharing: Provide in-depth insights into fauna, flora, geology, history and culture, answering guest questions with authority.
• Adaptability: Respond effectively to unforeseen circumstances such as weather changes or guest limitations.
• Professional Conduct: Demonstrate reliability, punctuality, honesty and accountability in all guiding activities.
• Operational Management: Oversee logistics, equipment and schedules to ensure seamless safari operations.
• Team Leadership: Mentor junior guides, fostering professional growth and maintaining high guiding standards.