ZMO 17185 - Guest Experience Liaison

Our client is seeking a Guest Experience Liaison who is well-versed in Guest Relations, with excellent communication skills and a high aptitude for customer interaction. They must be able to anticipate and understand the overall needs and preferences of each guest, ensuring a seamless and memorable stay. The role requires someone who thrives under pressure in a fast-paced environment, works collaboratively within a team and consistently elevates the guest journey from ordinary to extraordinary.

Key Responsibilities:

• Create seamless service delivery through regular correspondence with guests during their stay.
•  Delighting them with high attention while focusing on the intricacies of the guest’s journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly, efficiently and pleasantly with any queries and resolve guest queries.
• Operating according to and in compliance with company standards of operations, company policies and procedures and code of conduct.
• Offer highly personalized guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of product /destinations in Southern and East Africa, attending all training sessions and site inspections where necessary.
• Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.