ZMO 16586 - Duty Manager (Hoedspruit)

Our client is seeking a passionate and energetic individual who places guest experience at the heart of everything they do. The ideal candidate will have an eye for detail, a love for food and wine and the ability to think creatively. Strong administrative skills, along with a passion for staff motivation and development, are essential.

Key Responsibilities

Guest Experience

• Ensure every guest enjoys a world-class, tailor-made experience.
• Personally engage with guests to understand and meet their needs.
• Manage the Guest Relations Division, ensuring smooth service in dining areas, bomas and special events (e.g., bush dinners, drink stops).
• Build lasting relationships with new and repeat guests.
• Continuously enhance and refresh guest experiences to make them feel special and valued.

Beverage Control

• Oversee all aspects of beverage stock management.
• Maintain daily stock control systems and ensure adequate stock levels.
• Handle purchasing, receiving and issuing of stock.
• Conduct daily and monthly stock takes with accurate reconciliation.
• Manage invoices, GRVs and ensure bars/cellars are well-stocked.
• Support management with reporting and administration.

Team Leadership

• Lead, inspire and motivate the Guest Relations team.
• Ensure staff are well-trained, guest-focused and positioned effectively.
• Foster a culture of learning, service excellence and “going the extra mile.”
• Recognize positive guest feedback and handle complaints constructively.
• Manage performance, scheduling and leave cycles.

Other Duties

• Collaborate with the Food Division to exceed guest expectations.
• Assist with front-of-house duties during arrivals, departures and site inspections.
• Build strong relationships with local communities, suppliers and stakeholders.