Workshop Supervisor (Digital Operations)

SUMMARY:
Workshop Supervisor (Digital Operations)

POSITION INFO:

We are seeking a reliable and technically proficient Workshop Supervisor to lead our in-house repair and inventory operations, supporting a national network of LED screens and digital place-based signage installations. This role involves overseeing component-level diagnostics and repairs, managing workshop personnel and stock systems, and coordinating the distribution of technical parts to internal teams and job sites. The ideal candidate will possess a strong technical background in electronics or AV, paired with proven experience in workshop or inventory management. A valid South African driver’s licence is essential for occasional site visits, urgent deliveries, and warehouse transfers.

Key Responsibilities

1. Workshop & Repair Operations

• Supervise daily workshop activities, including diagnostics, component repair, soldering, calibration, and refurbishment.
• Manage repair processes for LED displays, control systems, power modules, and associated digital signage hardware.
• Ensure all repairs comply with safety, functional, and visual quality standards.
• Monitor service level agreement (SLA) adherence to guarantee repairs are completed within agreed turnaround times.

2. Parts & Spares Inventory Management

• Maintain accurate, real-time inventory records of components, tools, consumables, and replacement parts.
• Track critical spare parts levels and manage reordering to prevent operational downtime.
• Oversee receiving, inspection, labelling, and cataloguing of incoming stock in line with company and vendor standards.

3. Logistics & Distribution

• Coordinate and monitor the despatch of repaired parts and stocked items to field teams and installation sites.
• Ensure secure and accurate packaging, labelling, and transportation of technical equipment.
• Maintain detailed delivery records to ensure full traceability of components.

4. Team & Facility Management

• Lead and support a team of workshop technicians and technical assistants.
• Allocate tasks and delegate repair jobs based on team capacity and priority.
• Enforce safety protocols, tool maintenance, electrostatic discharge (ESD) precautions, and workshop cleanliness.
• Ensure regular servicing and calibration of tools and instruments.

5. Cross-Department Collaboration

• Liaise with:
  • Technical Managers regarding fault trends, repair feasibility, and replacement advice.
  • Installation and Scheduling Managers to align part availability with site rollouts and urgent repairs.
  • IT Teams on hardware compatibility and firmware/software integration.
  • Digital Studio concerning campaign-impacting hardware dependencies or delays.
• Provide feedback on recurring component failures and propose long-term preventive solutions.

Required Qualifications & Experience

• Valid South African driver’s licence (Code B or higher).
• National Diploma or Technical Certificate in Electronics, Electrical Engineering, AV Technology, or a related field.
• 3–5 years’ experience in technical repair, workshop, or hardware maintenance environments.
• Proven experience supervising a technical, repair, or inventory team.

Key Skills & Competencies

• Strong technical expertise in fault diagnosis, component replacement, and calibration.
• Practical experience with LED modules, control cards, media players, and power circuitry.
• Proficiency with Google Sheets, Excel, and digital stock management systems.
• Excellent time management, prioritisation, and multitasking abilities.
• Clear communication skills and the ability to collaborate across teams.
• Effective leadership, planning, and staff supervision capabilities.

Preferred Attributes

• Experience within the Digital Out-of-Home (DOOH) or digital signage sectors.
• Working knowledge of LED display technologies, data and power cabling, and display control systems.
• Familiarity with ESD precautions, IPC soldering standards, and the use of oscilloscopes or test equipment.