Workshop Service Manager - Cape Town CBD

Recruiter:

Mototeam (Pty) Ltd

Job Ref:

JHB000163/HA

Date posted:

Monday, May 5, 2025

Location:

Capetown, South Africa

SUMMARY:
Dealership Workshop Service Manager - Western Cape, CBD

#DriveYourCareerForward by taking the lead in After-Sales Excellence!

Our client, a high volume vehicle dealership in the heart of Cape Town is seeking a highly motivated and experienced Workshop Service Manager to oversee and manage the operations of their dealership service department.

Your next big move starts here - Apply now!
Remuneration
R 30 000 plus allowances plus performance-based Incentive – Benefits including Provident Fund, Medical Aid, company vehicle and fuel.

The role of the Workshop Service Manager is to excel in team leadership, customer satisfaction and operational efficiency and profitability, ensuring that the workshop delivers the very best customer service aligned to the brands standards

POSITION INFO:
Duties:

Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
Financial acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
Training and Development: Identify training needs and implement staff development programs to enhance team performance.

Requirements:

Matric
Red Seal Motor Technician (Trade Test Certificate)
Clean Criminal record
Medically fit
PC Literate – CMS or similar dealer management system knowledge a must
Excellent communication and relationship management (OEM, Staff, Management)
Reside on the East Rand – preferably close to Edenvale
Experience: Minimum 5 years plus of experience in workshop or service management, preferably in a dealership setting.
Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers to apply.
Technical Knowledge: Strong understanding of vehicle repair and maintenance processes.
Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
Customer Focus: Strong commitment to providing exceptional customer service.
Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
Software Proficiency: Familiarity with dealership management systems and software.
License: Valid driver’s license – not endorsed.

If your current experience and skillsets tick majority of the job specification boxes, then:

Apply directly now – Send your CV to H

Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.

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