Workshop Manager

SUMMARY:
Commercial/Trucking Workshop Manager - Kempton Park, Isando

POSITION INFO:
Our Client in the Commercial Automotive Industry is looking for a Workshop Manager to join their company in the East Rand area.

Requirements:

• Matric
• Diesel Trade Test

• Workshop management – Manage and plan the daily operations of the workshop, working with and
  acting on deviations. Leading and motivating the workshop and service staff and Services Salesman
  personnel.
• Set routines for daily planning and follow up meetings on WIP and Parts
• Carry out regular meetings with staff
• Verify there is an efficient flow of authorized work in the workshop, ensuring quality and
  documentation
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness
  and tidiness within the workshop
• Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and
  calibration
• Monitor and handle deviations, initiate proper actions and escalations
• Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of
  the business
• Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure
  service exchange and warranty parts procedures are adhered to
• Manage the workshop facilities and HSE together with Safety Officer
• Create working time schedules for work shifts
• Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors
• Workshop customer relations – Develop and manage customer relationships ensuring that customer
  needs are met and services are developed to meet the future needs of the customer.
• Build and maintain the right level of relationships with customer representatives.
• Monitor the processing of complaints and process major or complicated complaints
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with Key customers when required
• Workshop Service solution sales – Increase service solutions sales by developing, maintaining and
  communicating the services portfolio and solutions according to customer needs.
• Market and communicate services solutions to existing and potential customers
• Coordinate and follow up of the Services Salesman activities if required by the reporting line
• Enable a team based approach ensuring open and effective communication within the workshop to
  achieve common business objectives
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level
• Cooperate with other local and distributor departments to develop, maintain and communicate the
  services strategy, portfolio and solutions
• Follow up workshop results – Develop the workshop business by following up budget, results,
  operational targets and taking measures in order, to achieve set targets.
• Manage and analyze the workshop’s running costs and expenditure budget
• Regularly follow up service business and financial results
• Set, monitor, maintain and follow up KPI:s
• Work with and handle applicable licenses for the workshop operations, monitor possible
  developments
• Analyze current standards to identify and present opportunities for improvement of the workshop
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals
• Oversee all Internal, Warranty, and on site workshop and Staff

NB! This job is now closed. You can apply for other jobs by uploading your CV.