Workforce Planning Analyst (Call Centre Staff)

Recruiter:

Network Recruitment

Job Ref:

NPr002290/EHo

Date posted:

Sunday, May 4, 2025

Location:

Durban, South Africa

Salary:

300000 Annually

SUMMARY:
ðReady to Crunch Calls and Forecast Like a Fortune Teller? We’re Calling a Workforce Planning Analyst Like You!ð
If you're the type who gets excited over occupancy rates, shrinkage reports, and schedule adherence - then we've got a role that'll really ring your bell!
An international outsourcing giant is on the hunt for a Workforce Planning Analyst who doesn’t just fill spreadsheets - they fill gaps in efficiency, accuracy, and performance. With your BPO or call centre experience (non-negotiable!) and laser-sharp planning skills, you'll help keep operations running smoother than a well-timed wrap-up code.

POSITION INFO:
Workforce Planning Analyst – BPO / Call Centre | Durban North

Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.

Duties Include:

Forecasting and demand analysis
Rescource and capacity planning
Performance analysis and reporting
SOP improvement initiatives
Cross-functional collaboration and stakeholder management

Education:

Completed Matric (Grade 12)
Relevant tertiary qualification in Resource Planning preferred

Job Experience & Skills Required:

2 to 3 years’ experience in a resource or workforce planning role essential
BPO or Consulting industry experience essential
Experience with forecasting and scheduling for complex operations
Proven experience with designing and implementing resource models and strategies
Advanced MS Excel skills
Strong analytical skills
Excellent verbal and written communication skills
Strong relationship building skills
Ability to work in a fast-paced, changing environment
High level of attention to detail

Apply now!
For more finance jobs, please visit

Similar jobs you might be interested in:

Workforce Planning Analyst (Call Centre Staff)
Location: Durban
Salary: 300000 Annually
ðReady to Crunch calls and Forecast Like a Fortune Teller? We’re calling a workforce planning analyst Like You!ðIf you're the type who gets excited over occupancy rates, shrinkage reports, and schedule adherence - then we've got a role that'll really ring your bell!An international outsourcing giant is on the hunt for a workforce planning analyst who doesn’t just fill spreadsheet...
1 day ago

Workforce Planning Analyst
Location: Durban
Salary: R240-360k per annum
A crucial role in analyzing and optimizing resource plans across cross-functional accounts.
34 days ago

Workforce Planning Manager (Call Centre Staff)
Location: Durban
Salary: 500000 Annually
ðWe’re calling All workforce Wizards — It’s Time to Plan Your Next Power Move!ðIf forecasting headcount gets your heart racing and scheduling gives you a thrill, then this role is right on queue! An international outsourcing giant is dialling in for a workforce planning Manager who can turn staffing chaos into strategic calm - and they’re not accepting voicemails.This...
1 day ago

Workforce Planning Manageer
Location: Durban
Salary: R350-660k
Manage, support and develop a team of planning analyst in the overall service delivery of the business.
34 days ago

General Manager â Sales & Operations
Location: Durban
Salary:
Our client is seeking an experienced and results-driven General Manager to oversee sales, stock control, and operational performance across their business. This role is ideal for a dynamic leader with strong commercial acumen and a deep understanding of inventory and supply chain processes within a warehouse, retail, or distribution setting.
3 days ago

Organisational Development Manager
Location: Durban
Salary:
A leading global company operating in over 30 countries with major sites across Europe, North America, and Africa, is looking for an experienced Organisational Development Manager to join their team in Merebank, Durban.
6 days ago

Automotive Production Manager
Location: Durban
Salary:
26 days ago

Production Manager
Location: Durban
Salary:
27 days ago

Production Manager
Location: Durban
Salary:
27 days ago

Head of Resource Planning
Location: Durban
Salary: R600-960k
Build and lead a team of Planners and Resource schedulers to provide accurate and commercially viable resource models. Responsible for responsible for forecasting, planning and scheduling across both customer service and sales teams to ensure the delivery of service excellence across all channels.
34 days ago

Workforce Planning Analyst (Call Centre Staff)

Similar jobs you might be interested in:

Jobseekers

Recruiter

General