Workforce Manager

SUMMARY:
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POSITION INFO:

Job Description

We are looking for skilled Workforce Manager to join our Huntswood Planning team in Durban.  

Purpose of the Role:

The WFM will support business effectiveness and efficiency by providing workforce planning solutions that enable business decision-making. Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase profits.

• Fill your team with A Players.
• Lead, manage and inspire the BI Team to deliver deep and insightful business information, analytics, forecasting and resource planning.
• Business Forecasting: Develop and implement workload, capacity and financial forecast models that allow for future planning in line with business requirements.
• Workforce Planning: Using forecasts provided, analyze the current workforce, and schedule sufficient resource at the relevant times of the day to ensure Clients' NET FTE requirements are met consistently.
• Real Time Analysis: Ensure that work schedules, performance KPI's and NET FTE Requirements are met by real time and intraday management of resources.

Skills Required:

• Advanced report writing skills
• Advanced MS Excel Skills
• High levels of analytical capability
• NIC systems experience will be adventitious. 

Qualifications:

• Matric 
• BCom/related qualification OR relevant management experience
• 5 years management experience in a MI type environment

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