Wellness Manager

SUMMARY:
A private game reserve is looking for an experienced WELLNESS MANAGER to lead its spa and wellness offering.

POSITION INFO:
This reserve is in the Eastern Cape and is home to the Big Five across hectares of restored wilderness. This role suits a spa or wellness professional who can operate at a strategic and hands-on level across a multi-lodge safari environment, balancing guest experience with financial and team management.

Core Criteria:

• Diploma or degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Esthetician qualification advantageous)
• Minimum 3 years' management experience in a luxury 4 or 5-star spa or wellness environment
• Proven track record managing wellness operations, budgets, training, and inventory
• Strong financial, sales, marketing, and guest relations experience
• Experience working with wellness POS systems
• Excellent leadership, coaching, and people management skills
• Ability to manage performance issues quickly and effectively

• Lead and manage wellness operations across multiple lodges, ensuring an exceptional guest experience
• Design and deliver wellness experiences that complement the safari journey
• Manage departmental budgets, financial performance, and monthly reporting
• Develop the annual wellness budget and commercial plan with the General Manager
• Partner with Sales & Marketing to promote wellness offerings and identify new business
• Oversee procurement, stock control, and cost management
• Build guest relationships and resolve concerns professionally
• Conduct regular operational inspections across all lodges
• Coach, mentor, and develop the wellness team through training and performance management
• Monitor performance through key operational and financial metrics
• Collaborate closely with Front of House, Housekeeping, Guiding, and Maintenance for seamless guest experience
• Develop an annual training plan with the wellness team leader

• Salary: R27,500 per month, negotiable depending on experience
• Live-in position
• 21 days on / 7 days off work cycle