Welcome Centre Agent

Recruiter:

Flink Recruitment

Job Ref:

PTA000721/CDW

Date posted:

Tuesday, November 25, 2025

Location:

Johannesburg, South Africa

Salary:

20000

SUMMARY:
Our client is looking for a Welcome Centre Agent to join their team in Johannesburg

POSITION INFO:
Roles and Responsibilities

Act as the main point of contact to the customer processing all types of service & spare parts enquiries
Manage spare parts order process from enquiry to invoicing, including quotations
Processing of service requests including scheduling of internal and field resources on the SAP B1 dispatch portal
Monitor service and support resource schedules to ensure prompt execution on service/repair requests and monitor efficiencies of these resources
Report on the utilization and schedule of service and support resources to the Service Manager daily
Capturing of support resource time sheets, quotes, orders etc. and filing
Monitoring spare parts inventories & ordering as required

Qualification

Experience in a customer service environment
Excellent written & verbal communication skills as required by a professional business environment
Confidence in interacting with customers and caring aptitude to take ownership of customer enquiries and efficient handling thereof
Self-motivated with the ability to work in a fast-paced environment
A proven track record of working organized, structured and diligently in a team and individually and manage multiple projects to completion
Technical awareness: ability to match or allocate resources to technical issues appropriately
SAP Business One experience will be an advantage
Intermediate working knowledge of the MS Office suite

Employment Details
Employment Type:
Permanent Employment
Industry:
Food, Restaurant and Catering
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Johannesburg
Salary bracket:
R 20000 - 20000
Drivers License:
CODE B (Car)
Own car needed:
Yes

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