High school qualification (required).
- Hospitality Diploma or Events-related qualification (preferred).
- 3–5 years’ experience in wedding coordination, events management, or a fast-paced hospitality environment.
- Minimum 2 years’ event’s coordination experience in a fast-paced environment (required).
- Strong computer literacy with working knowledge of Microsoft Office, including Excel.
- Excellent written and verbal communication skills, with the ability to write professional correspondence, reports, and function documentation.
- High level of attention to detail, accuracy, consistency, and timeliness.
- Ability to analyse information, interpret industry-related material, and make sound independent decisions.
- Comfortable working in a dynamic environment where adaptability and continuous improvement are essential.
- Knowledge of relevant regulations applicable to events and food service (advantageous).
- Valid driver’s licence (required).
Wedding & Event Coordination
- Maintain meticulous organization of all details relating to booked weddings and catered events.
- Provide full on-the-day coordination of weddings, ceremonies, and events, ensuring calm, confident leadership and seamless execution.
- Act as the primary host liaison on the event day, greeting clients upon arrival and ensuring their vision is delivered effortlessly.
- Direct and coordinate all team members involved in wedding and event execution, fostering teamwork and service excellence.
Client Engagement & Planning
- Assist with initial event and wedding enquiries, providing professional, warm, and informative first contact.
- Arrange and conduct client meetings to establish strong relationships, understand expectations, and confirm event details.
- Ensure all business correspondence with couples and clients is professional, detailed, timely, and aligned with the company''s brand.
- Maintain accurate, detailed, and orderly files for all past, current, and upcoming weddings and events.
Internal Liaison & Communication
- Liaise closely with the Food & Beverage, Banqueting, Kitchen, Operations, Front Office, and Housekeeping teams to ensure clarity and alignment.
- Compile, update, and distribute accurate and comprehensive function sheets timeously as the primary communication tool to all relevant departments.
- Provide operational support to the Front Office department and F & B department as required.
- Assist the Food & Beverage team during events when necessary to ensure service excellence.
Financial & Administrative Responsibilities
- Manage wedding and accommodation blocks efficiently while maximizing revenue and yield for the business.
- Accurately post all wedding and event charges.
- Prepare quotations, confirmations, and final invoices in line with company procedures.
- Conduct consistent and thorough follow-ups on deposits, interim payments, and final balances.
- Ensure final invoices are settled timeously prior to events unless otherwise authorized.
Standards, Compliance & Continuous Improvement
- Ensure compliance with relevant regulations and industry standards applicable to events and food service.
- Uphold and model the the hotels core values in all interactions and decision-making.
- Contribute to a culture of continuous improvement, professionalism, and service excellence.
- Perform additional duties as assigned in support of operational requirements.
Personal Attributes
- Warm, bubbly, energetic, and genuinely passionate about people and creating memorable experiences.
- Highly customer-oriented with a strong sense of ownership and need for closure.
- Calm, resilient, and effective under pressure, with the ability to balance multiple priorities.
- Strong team builder with the ability to lead, cooperate, and motivate others.
- Emotionally intelligent, solutions-driven, and able to handle sensitive situations with grace.
- A role model who lives and breathes the company''s ethos of serenity, wellness, and excellence
