Warranty Clerk

SUMMARY:
Pinetown - We have a newly opened position for an experienced warranty clerk to join a large and respected automotive aftersales team, dedicated to efficiency and exceptional customer service. This is an excellent opportunity for a candidate with solid warranty claims experience.

POSITION INFO:
Our client is a reputable and well-established organisation in the automotive sector, recognised for its reliable service and strong aftersales support.

The successful candidate will oversee all warranty-related functions, ensuring accurate claim submissions and strict adherence to manufacturer guidelines. This position requires strong coordination across all departments, exceptional administrative precision, and a proactive approach to problem-solving within a structured environment.

Key Responsibilities:

• Accurately process and submit warranty claims within required timeframes
• Monitor, track, and follow up on claim approvals and rejections
• Maintain and update all warranty documentation and records
• Liaise with service, parts, and sales departments on claim matters
• Ensure full compliance with manufacturer and internal warranty policies
• Prepare and submit warranty activity reports
• Coordinate warranty audits and manage responses to audit queries
• Process claim adjustments and corrections
• Verify parts and labour charges in line with claim requirements
• Identify warranty trends and recurring issues for improvement
• Assist departments with warranty-related queries
• Provide general administrative support across the dealership as needed

Key Attributes:

• Exceptional attention to detail
• Strong communication and interpersonal skills
• Highly organised and deadline-driven
• Able to work both independently and within a team
• Strong problem-solving ability

Requirements:

• Matric certificate
• Minimum 2 years’ experience as a Warranty Clerk or in a similar role
• Proven experience processing warranty claims in the automotive industry
• Strong administrative and computer proficiency
• Experience with dealership systems - Kerridge advantageous
• Ability to support and collaborate with multiple departments

Remuneration: