Warranty Claims Engineer

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001325/CL

Date posted:

Friday, June 24, 2022

Location:

East Rand, South Africa

Salary:

R400 000.00 Annually

SUMMARY:
This is the ideal position to utilise your leadership, communication skills including your extensive technical experience and knowledge from the heavy/large metal component manufacturing industry. Project Management, Metallurgical background as well as exposure to pyro-metallurgy, casting, hot rolling/forming and quality assurance is ideal. Knowledge of heat treatment and shot peening processes will be an advantageous.

JOB DESCRIPTION:

Requirements:

Matric (Grade 12)
At least 5 -10 years' experience in a similar role
Motor industry experience advantageous
Working experience in heavy/large manufacturing processes related either to pyro-metallurgy, casting and hot rolling/forming, quality assurance and control, project management advantageous
Must have a technician background (Metallurgist)
Knowledge Heat Treating Processes Metal Workers advantageous
Knowledge of Shot Peening Process advantageous
Advanced skills in MS Office
Organizational and leadership abilities
Communication and interpersonal skills
Self-motivated with a results-driven approach
Problem-solving skills
Understanding of engineering principles and practices
Monitor the product and process for quality
Implement business systems to support the above
Excellent technical/metallurgical report writing

Key Performance Areas:

To keep in line with the Warranty departments Policies and Procedures
Manage Warranty process from beginning to end, within the targeted time frame
Management of Warranty queries, and assistance in said queries should it be necessary
Monitor accuracy of all Warranty claims on customer portals
Take ownership of all monthly customer claim backs, and daily claim submissions.
Be available, when necessary, to conduct Warranty audits.
Liaise with customer warranty departments to request warranty parts for analysis.
Participate in all warranty meetings as requested by the customers or management.
Develop action plans, and communicate said plans with Management for implementation
Inspect incoming warranty claims.
Scrutinizing the claim for any faults before being approved.
Development and upkeep of Warranty daily, weekly and monthly reports
Ensure that all tasks performed comply with all standards required by the company
Analyze warranty failure modes and perform root cause analysis to eliminate reoccurring defects
Identify and provide solutions to company process gaps that are contributing to high cost warranty claims
Ensure that all Health and Safety rules, and Warranty Policies and Procedures are always adhered to
Maintain and report key process and key activity indicators
Recommends new or enhanced methods, procedures and standards
Perform activities to analyze warranty failure data implementing corrective actions to eliminate risk to the company.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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