Warranty Claims Engineer

 

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001325/CL

Date posted:

Friday, June 24, 2022

Location:

East Rand, South Africa

Salary:

R400 000.00 Annually


SUMMARY:
This is the ideal position to utilise your leadership,  communication skills including your extensive technical experience and knowledge from the heavy/large metal component manufacturing industry.  Project Management, Metallurgical background as well as exposure to pyro-metallurgy, casting, hot rolling/forming and quality assurance is ideal.  Knowledge of heat treatment and shot peening processes will be an advantageous.

JOB DESCRIPTION:

Requirements:
  • Matric (Grade 12)
  • At least 5 -10 years' experience in a similar role
  • Motor industry experience advantageous
  • Working experience in heavy/large manufacturing processes related either to pyro-metallurgy, casting and hot rolling/forming, quality assurance and control, project management advantageous
  • Must have a technician background (Metallurgist)
  • Knowledge Heat Treating Processes Metal Workers advantageous
  • Knowledge of Shot Peening Process advantageous
  • Advanced skills in MS Office
  • Organizational and leadership abilities
  • Communication and interpersonal skills
  • Self-motivated with a results-driven approach
  • Problem-solving skills
  • Understanding of engineering principles and practices
  • Monitor the product and process for quality
  • Implement business systems to support the above
  • Excellent technical/metallurgical report writing
Key Performance Areas:
  • To keep in line with the Warranty departments Policies and Procedures
  • Manage Warranty process from beginning to end, within the targeted time frame
  • Management of Warranty queries, and assistance in said queries should it be necessary
  • Monitor accuracy of all Warranty claims on customer portals
  • Take ownership of all monthly customer claim backs, and daily claim submissions.
  • Be available, when necessary, to conduct Warranty audits.
  • Liaise with customer warranty departments to request warranty parts for analysis.
  • Participate in all warranty meetings as requested by the customers or management.
  • Develop action plans, and communicate said plans with Management for implementation
  • Inspect incoming warranty claims.
  • Scrutinizing the claim for any faults before being approved.
  • Development and upkeep of Warranty daily, weekly and monthly reports
  • Ensure that all tasks performed comply with all standards required by the company
  • Analyze warranty failure modes and perform root cause analysis to eliminate reoccurring defects
  • Identify and provide solutions to company process gaps that are contributing to high cost warranty claims
  • Ensure that all Health and Safety rules, and Warranty Policies and Procedures are always adhered to
  • Maintain and report key process and key activity indicators
  • Recommends new or enhanced methods, procedures and standards
  • Perform activities to analyze warranty failure data implementing corrective actions to eliminate risk to the company.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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