Warranty Administrator

SUMMARY:
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POSITION INFO:

• Manage warranty process of submitting, tracking and resolving warranty claims;
• Maintain records of warranty claims and relevant documentation;
• Ensure accurate documentation and compliance with manufacturer guidelines;
• Timely processing of documentation and claims;
• Maintain positive relationships with customers, dealerships and manufacturers and ensure clear communication throughout the warranty process;
• Ensure compliance with warranty policies and procedures;
• Problem solving by identifying and resolving discrepancies;
• Draft and submit reports to management on claims, data and performance;
• Analyse warranty data to identify areas of concern, areas of improvement and possible cost saving opportunities;
• Manage the replacement of parts for warranty repairs;
• Frequent follow up on claim result.

REQUIREMENTS:

• Matric;
• Minimum of 5 years’ experience working with parts in the automotive industry (trucks);
• Formal qualification in Operations Management or Business Administration will be advantageous;
• Computer literate;
• Bilingual;
• Strong administrative skills and attention to detail;
• Valid driver’s license;
• Previous Syspro experience advantageous;
• strong communication, organizational, and analytical skills;
• Deadline driven;
• Must be willing to travel.