Warranty & Aftersales Administrator

SUMMARY:
New Vacancy is available for our client in the automotive industry, for a Warranty and Aftersales Administrator, based at their HQ in JHB Eastern Suburbs.

POSITION INFO:
Duties:

• Warranty Claim Administration: Process and administer warranty claims in accordance with the Group policies and procedures.  
• Claim Review and Validation: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines. 
• Dealer and Customer Support: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims. 
• Data Entry and Record-Keeping: Accurately enter warranty claim data into the company's database, maintaining up-to-date and accurate records. 
• Reporting and Analysis: Generate reports and analyse data to identify trends and areas for improvement in the warranty process. 
• Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance. 
• Policy and Procedure Adherence: Ensure adherence to company policies and procedures, as well as regulatory requirements. 
• Collaboration with Cross-Functional Teams: Work closely with other departments, such as Technical and Parts to resolve warranty-related issues. 
• General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc. 
• Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery.

• Matric or higher 
• Min 2 years' experience in similar role in Commercial Industry. 
• Code 8 license  

• Report & Presentation skills 
• Team Player 
• Confident and proactive approach — anticipates issues and requirements.