Warehouse Operator

Recruiter:

Corporate Solutions

Job Ref:

WO522

Date posted:

Wednesday, March 30, 2022

Location:

Johannesburg, South Africa

Salary:

250000

SUMMARY:
Warehouse Operator

JOB DESCRIPTION:

Duties & Responsibilities

The primary responsibility for the Warehouse Operations Admin Assistant role is to oversee the “Online Trade-in” process from initiation to completion. Additional key responsibilities include supporting the Warehouse and Operations Manager with the efficient day-to-day running of the warehouse and sales functions to ensure optimum levels of customer service.

Managing all aspects of the Online Trade-in process to ensure that it runs correctly and efficiently. This includes:
- Dealing with customer queries and concerns professionally and within the specified timeframes
- Daily, weekly and monthly updating of the workflow system as required by the online trade-in process
Troubleshooting all customer queries relating to consumers and retail partners:
- Receiving query calls from retail partners
- Booking of couriers as needed
- Ensuring an ongoing communication loop with retail partners on the status of queries
- Receiving of all related courier packages into our warehouse facility and ensuring the correct allocation of devices within warehouse space for assessment
- Updating of workflow system with details of all courier packages received in order to trigger the assessment process
- Responding to and dispatching devices to the end client in order to close the query process
Compiling accurate customer reports and presentations on a monthly basis
Any other duties as required by the Operations Manager or Head of Operations

The Warehouse Operations Admin Assistant role reports to the Operations Manager.

Desired Experience & Qualification

A minimum of a National Senior Certificate is required
Additional tertiary qualification would be an advantage
Ability to work systematically within the warehouse process
Good communicator with excellent written and spoken English
Can-do attitude with a customer-centric approach
Work efficiently as part of a team
Strong MS Office suite skills (particularly MS Excel, MS Word, and MS PowerPoint)
Experience of working with Monday.com would be an advantage

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Warehouse Operator

Duties & Responsibilities

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