Warehouse Manager

SUMMARY:
Lead and manage all warehouse operations to ensure the safe, efficient and effective receipt

POSITION INFO:

Job Purpose
The Warehouse Manager is responsible for leading and managing all warehouse operations to ensure the safe, efficient and cost-effective receipt, storage, inventory handling and dispatch of products in support of manufacturing, distribution and customer service requirements.
The role is accountable for warehouse productivity, operational performance, resource planning, service delivery, safety, quality and compliance across all warehouse activities. Working closely with Planning, Manufacturing, Transport, Customer Service and Inventory Control, the Warehouse Manager ensures warehouse operations are executed efficiently while maintaining high standards of operational discipline, customer service and inventory handling.
The incumbent drives operational excellence through effective leadership, continuous improvement, warehouse optimisation and employee development, ensuring warehouse operations consistently support the Company's supply chain objectives.
Key Responsibilities
Warehouse Operations Management
• Lead and manage all warehouse operations to ensure the safe, efficient and effective receipt, storage and dispatch of products.
• Ensure warehouse operations are executed in accordance with operational plans, customer requirements and company standards.
• Coordinate daily warehouse activities to optimise operational flow and maximise throughput.
• Monitor warehouse performance and implement corrective actions to address operational challenges.
• Ensure warehouse capacity is effectively utilised to support changing business requirements.
• Drive operational excellence through standardised warehouse processes and procedures.
• Promote a culture of accountability, efficiency and operational discipline across the warehouse.
Receiving, Storage & Dispatch
• Ensure inbound receipts are processed accurately, efficiently and within agreed service levels.
• Manage storage practices that optimise warehouse space utilisation and inventory accessibility.
• Ensure customer orders are picked, checked, loaded and dispatched accurately and on time.
• Coordinate dispatch activities to support transport planning and customer delivery requirements.
• Monitor warehouse turnaround times and implement initiatives to improve operational efficiency.
• Ensure warehouse documentation is completed accurately and maintained in accordance with company requirements.
• Minimise product damage through effective warehouse handling and storage practices.
Warehouse Productivity & Resource Planning
• Develop warehouse resource plans aligned to operational volumes and customer demand.
• Optimise labour utilisation to maximise warehouse productivity and operational efficiency.
• Monitor warehouse productivity indicators and implement performance improvement initiatives.
• Manage labour scheduling to support seasonal demand and operational priorities.

Identify opportunities to improve warehouse throughput while maintaining operational standards.
• Monitor overtime and labour costs to ensure effective utilisation of resources.
• Drive productivity improvements through continuous review of warehouse processes.
Customer Service & Operational Performance
• Ensure warehouse operations consistently support agreed customer service and delivery commitments.
• Monitor operational performance against service level agreements and key performance indicators.
• Investigate customer service failures and implement corrective actions to prevent recurrence.
• Collaborate with Customer Service, Planning and Distribution teams to resolve operational issues.
• Ensure timely communication of operational constraints that may impact service delivery.
• Support continuous improvement initiatives that enhance customer service performance.
• Promote a customer-focused culture across warehouse operations.
Safety, Quality & Food Safety
• Ensure compliance with all Safety, Health, Environment and Quality (SHEQ) standards and company policies.
• Promote compliance with Food Safety, GMP and hygiene requirements throughout warehouse operations.
• Maintain high housekeeping standards through the effective implementation of 5S principles.
• Conduct regular workplace inspections and ensure corrective actions are implemented.
• Ensure all warehouse employees comply with safe working practices and legislative requirements.
• Promote a culture of safety, quality and continuous compliance.
• Support internal and external audits relating to warehouse operations.
Warehouse Assets & Equipment Management
• Ensure warehouse equipment is available, maintained and utilised efficiently to support operational requirements.
• Monitor the condition and utilisation of warehouse assets and material handling equipment.
• Coordinate preventative maintenance activities to minimise equipment downtime.
• Ensure warehouse infrastructure supports safe and efficient operations.
• Report equipment defects and coordinate timely corrective action.
• Promote responsible use of warehouse assets and company property.
• Support capital expenditure planning for warehouse equipment replacement and upgrades.
Compliance, Governance & Inventory Support
• Ensure compliance with warehouse policies, procedures and operational controls.
• Support inventory accuracy through disciplined warehouse handling and stock movement processes.
• Collaborate with the Inventory Controller to resolve inventory discrepancies and improve stock integrity.
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