Warehouse Controller

SUMMARY:
Warehouse controller

POSITION INFO:

Duties / Responsibilities:

• Handling specific customer account(s) and providing quality customer service support for the warehouse department
• Maintaining customer relations and communicating with carriers and vendors to exceed customer service expectations
• Responding to any customer questions concerning shipments and inventory
• Anticipating customer expectations and proactively identifying solutions
• Maintaining customer records and updating management system
• Handling and completing necessary shipping documentation
• Retrieving/picking materials from stock and packing shipments according to client specifications
• Sending packed shipments for processing
• Processing packaged shipments and loading them onto trucks
• Receiving and examining goods shipped and organizing them in the warehouse according to client specifications
• Maintaining inventory control by collecting stock location orders and printing requests
• Coordinating shipments that enter and leave the warehouse for the specific client(s)
• Verifying order completeness and accuracy
• Adhering to safety standards set by company guidelines and the OHS Act
• Following lean quality processes as per company operational standards
• Remaining within company guidelines when addressing customer inquiries regarding shipments
• Escalating uncommon, complex customer issues to the next level manager for resolution when necessary
• Brainstorming possible solutions for customer issues with the team and department manager
• Providing feedback on current practices and metrics to continuously streamline organizational processes
• Client invoicing on ERP system
• Handling of warehouse equipment if required
• Performing related duties, as assigned

Minimum Requirements:

• Matric certificate
• Minimum 3+ experience in warehouse environment
• Minimum 1+ experience in a customer service role
• Supply chain / Logistics diploma or Degree

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