SUMMARY:
To provide a service to the Property whereby guests and visitors are courteously and efficiently
POSITION INFO:
Olifants River Lodge is ideally positioned between Joburg, Pretoria, and Mbombela (Nelspruit). This extensive property features ample accommodation choices (245 beds) to suit all budgets, along with resort-style facilities, conferencing, and banqueting venues. Olifants River Lodge is managed by Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
To assist the kitchen staff by assisting with the cleaning, preparation, service, ordering and control of food, cooked or uncooked and ancillary items to the agreed standards laid down by the Company
Key Responsibilities:
- Ensuring that tables are set correctly, and that they have candles in the evening, as well as plants / flowers, clean cutlery and glasses.
- Responsible for ensuring that all dirty cutlery, crockery, ashtrays, bottles and glasses are removed from the table before that guest is seated
- Always maintaining a neat appearance and high standard of personal hygiene
- Ensuring that the restaurant is always tidy
- Ensure to offer the guests something to drink once they have seated themselves down
- Take orders from guests, obtain and serve drinks
- ALWAYS repeat guests order to ensure it is correct
- Ensure the food that is plated coincides with the guest’s order
- Ensuring the food that is plated is presentable (no spillage on plate, no oil, no red juice from meats, garnishes etc.)
- Present guest with their bill / payment, and return correct monetary change where necessary
- Ensure that you are present in and around the bar when not in service to help guests
- Ensures all slips are signed and handed to reception for filing
- Ensures every drink served is accounted for by either POS system or the issue book
- Ensures all meals that are not included are posted to the guest’s account
- Ensure fridges are always well stocked and cleaned
- Ensure cushions are laid out and taken in at night/if raining
- Arrange the self-service, salad and buffet area.
- Assisting F&B managers/assistants with checking deliveries and unpacking deliveries
- Ensure that you are familiar and adhere with all Health and Safety Regulations
- Promotes customer satisfaction through a high standard of efficiency and courtesy
- Always thank the guest for patronage
Qualifications and experience:
- Grade 12
- 1-2 years' experience in front of house experience
- 2 years’ of customer service
- Apex experience would be beneficial
