SUMMARY:
Providing excellent customer service and ensuring a positive dining experience for guests
POSITION INFO:
About Finfoot Lake Reserve
Nestled within the Greater Pilanesberg area, Finfoot Lake Reserve is a serene retreat conveniently located just a short drive away from Johannesburg and Pretoria. The Reserve offers a diverse range of activities, including team building, biking, paddle adventures, bush walks, game drives, sunset barge cruises, and even Segway safaris. With something for everyone, Finfoot showcases a variety of wildlife and experiences to captivate and entertain our guests, all delivered with the utmost service excellence.
Join our Team
As a proud member of the Dream Hotels & Resorts group, we actively envision a brighter future together. Committed to expanding extraordinary travel experiences, we continuously challenge ourselves to lead with purpose, ensuring accountability and making a positive impact on the local community.
Waitron Job Overview
As a Waitron at Finfoot Lake Reserve, your role is essential in providing excellent customer service and ensuring a positive dining experience for our valued guests. You will have the opportunity to work in a beautiful and diverse setting, showcasing your skills and passion for hospitality. Here is an overview of the job role and responsibilities of a Waitron at Finfoot:
Customer Service
- Greet guests warmly and escort them to their tables.
- Present menus and take orders, making recommendations and answering questions about menu items.
- Ensure that guests have a pleasant and memorable dining experience.
Order Taking
- Accurately record food and beverage orders and input them into the POS system.
- Communicate any special requests or dietary restrictions to the kitchen.
- Ensure that orders are prepared and served correctly.
Food and Beverage Knowledge
- Have a good understanding of the menu items, including ingredients, preparation methods, and specials.
- Provide detailed descriptions and recommendations to guests.
Upselling
- Suggest additional items, such as appetisers, desserts, or beverages, to enhance the dining experience and increase sales.
- Be attentive to guests' preferences and budget.
Table Maintenance
- Set and clear tables, replenish supplies, and ensure table cleanliness.
- Provide prompt table service throughout the meal.
Collaboration with Kitchen Staff
- Communicate effectively with kitchen staff to coordinate order timing and address any special requests or modifications.
- Ensure that food is prepared and served in a timely manner.
Payment Handling
- Present the bill to guests and process payments accurately.
- Handle cash and credit card transactions.
- Provide receipts while maintaining professionalism and confidentiality in financial transactions.
Customer Feedback
- Solicit feedback from guests about their dining experience.
- Address any concerns or issues promptly.
- Relay feedback to management to improve service quality and guest satisfaction.
Teamwork
- Collaborate with other restaurant team members, including hosts/hostesses, bartenders, and kitchen personnel.
- Ensure seamless service, efficient operations, and a positive work environment.
Health and Safety Compliance
- Adhere to health, safety, and sanitation regulations in food handling, cleanliness, and personal hygiene.
- Maintain a safe and hygienic dining environment for guests.
Requirements:
- Matric
- Proven food and beverage experience
